[Resolved]  Godrej — Poor Quality

To,
The Manager
Customer Service Department
Godrej Furniture, India Date:[protected]

Sub: Complains against your Product & Service

Sir,
It is with great agony that I wish to bring your kind notice that I brought a dinning table and 6 chair of your company godrej from your Varanasi dealer “Sri Meghdut and Company, Mehmoorganj. Invoice No. 1-4 Dates: 7-4-2009. I pay him Rs.18861/- for aforesaid product. After two month of purchase all chair become unstable, some screw come out from chair and seat of three chairs come out. I can here a cracking noise while some one sits on chair. I complain to dealer and he commit to send a service person after many day a carpenter type person come he only tight all screw of chair and said that in transportation this type of problem can occur. He ensure us for not arise same problem in future. But his commitment was false with in one month I face same problem with all chairs. I again complain and he repeats same again. Now the two chairs become completely unusable. I complain more then ten times but I not get proper service. It’s the matter of shame for your esteemed organization to have brought such product and Service in market with out proper quality control. I was thought to purchase local made dinning set for use but Dealer guide to buy Godrej product. Now I think that this is totally waste of money, that was wrong decision to buy Godrej Product. Local made furniture are cheaper and durable so why any one buy your poor product. Today’s I never recommend other to buy Godrej Furniture only suggest for buying local made product. I am confident that a reputed concern like that of yours can ill afford to lose your reputation and shell gets the needful done at the earliest. I will feel obliged if you would send yours service person to replaced the mentioned products of yours. Other wise ultimately we will go for consumer court.

My Address
Manish Mundhra
C 33/58 (D5E) Chittupur, Sigra
Behind Sun Beem School
Varanasi-221001 (UP)
Mobile-[protected], [protected]
E-Mail: [protected]@yahoo.com

See Attachment Picture of your poor product.