Godrej Interio Customer Care
Godrej & Boyce Manufacturing Company Limited
Customer satisfaction rating: 6%
Submit a Complaint
1008
COMPLAINTS

Godrej Interio Customer Care

Godrej & Boyce Manufacturing Company Limited

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Address
Pirojshanagar, Vikhroli
Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
121
down
61


Customer satisfaction rating
6%
Complaints
1008
Pending
78
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Godrej Interio Complaints & Reviews

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Godrej — split ac 1.5ton

 samsam9 on Apr 21, 2018
I have purchased a spilt ac from jaypee electronics, sambalpur in april 2017. After using 7 to 8 days the said ac discharging water drops and ice cube like rain hail storm sometimes in the midnight and early morning. I have lodged complains many times but, nobody hear to me. I am unable to sleep whole night. The ice cubes spread whole room during my sleeping hour....
Complaint comments  Read comments Complaint category Appliances

Godrej Interio — product dispute & and behaved with customers

 Debujyoti Dafader on Apr 20, 2018
Since year of 1980 we have been purchasing products from godrej. On 15th april of this year we bought almira  from one of your showroom  which near to my place. After it was delivered we noticed that there is a rust in the back side of the almira. Which is totally unexpected from your brand. This is not the first time we have faced this problem, in 2014 &2016 same problem was faced. After repeated request  they have changed the product. 

This is my humble  request to you kindly look into this matter & after 48 hours we still didn't get our almira....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — almirah delivery - godrej store, dakshinapan complex, kolkata

 Mitrajit Ghosh on Apr 17, 2018
This is in reference to my purchase of h1 godrej rose almirah from your godrej interio store located at dakshinapan shopping complex, dhakuria, kolkata. We bought the prodect 11 days back with order no.93339. We immediately paid cash of rs 27, 770 (As the card swipe machine did not work). We were promised that we will get the delivery at our residence in shibpur, howrah definitely within 7 days. We have not get it yet. On calling them 3 days back, they told the particular almirah is out of stock and by monday (Yesterday) we will get it. After calling yesterday, they told until there are enough items...
Complaint comments  Read comments [2]Complaint category Movement & Delivery

Godrej Interio — kitchen complaint

 Gurvinder Singh Rinku on Apr 12, 2018
Sir i am having your four kitchens in my house in four floors n having problem in one of the kitchen for which i had complaint several times i had talked mr rajneesh yadav many times he passes on me one n the other number last he passed me number of mr sandeep badeja he also didn't gave me proper solution of my problem than again he gave me other number so my question to the company is there any way you all can tackle all your dealers who care take the problem of the consumer...
Complaint comments  Read comments [1]Complaint category Products & Services

Godrej Interio — faulty drawer

 ganesh sarode on Apr 11, 2018
I have purchase wardrob from your andheri outlet. Received the delivery on 27th march with faulty drawer at the time of instalation and the got confirmation that you will received the part in next 10 days bt from that day have not received any mail or phone from your service department.
Your service department mr. Hitendra patil is commited to me on 14th april the problem will get sorted bt now from seles people are telling till 17th april your problem will get solve.

This is totally dis-pointing from such big brand....
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — 5 points @ never buy godrej interio furniture in any city india.

 GodrejCustomer on Apr 9, 2018
1) Every product has some defects which can not be resolved by their support team.
2) You need to buy their services every time you want to dismantle their product and relocation charges also applicable.
3) Durability of normal Ulhasnagar furniture is 5 years more than Godrej Interio Product.
4) 3rd Class Services: They take at least 3 to 12 months to resolve your complaints.
5) Better Thing To Do: Call local carpenter and get your work done of designing or furnishing etc.

We have purchased Godrej Interio SOFA and replaced with other SOFA in one year. We...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — atlanta dining table and chairs

 Sanjeev Bansal 1962 on Apr 7, 2018
I have purchased the product INV. NO. 81I/24092075 dated 7.2.2017, later found cracks in chair which was complaint to customer care on 25.7.2017 (D[protected]) since then many a times complaint to customer care, mail to Godrej Interio and service team persons including Mr. Prateek Sethi through mail, SMS, and phone call. inspite of assurances to resolve the complaint, nothing has been so far. twice material was delivered to my place to replace defective parts but the same also found to be either defective or pertain to some other furniture. Now I have been told that the order to replace the product...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — modular kitchen thro' natwar impex, pvt. ltd. kolkata order no 395 30.11.2018

 Santanu Putatunda on Apr 5, 2018
Booking done for a modular kitchen for a flat in kolkata by a customer staying in delhi.
Rs 75, 0000 paid against booking on 30.11.2017.
No receipt (Hard or soft copy) received till 2.2.2018, that too after vigorous follow up. The bill contains an arithmetical extra loading of rs10, 000/ (Intentional??)
Found booking done against higher quotation (1, 61, 872) though communicated to book against lower quote (1, 54, 078)
No lay out drawing provided
3d model provided differes feom actual installation.
The bill provided
No corrected bill received till...
Complaint comments  Read comments [1]Complaint category Appliances

Godrej Interio — almirah items pending

 Umesh71 on Mar 30, 2018
I purchased "one slide n store pro" almirah from godrej interio situated at kirti nagar, new delhi on[protected] and made full payment there. They said i will get my almirah delivered within 7 days.. On 07/2/2018 i got the almirah delivered and few days later the technician came to assemble the almirah but found that few items has been wrongly delivered and are not of this almirah and gave me the number of delhi head mr. Prateek sethi and asked me to call him for further information.
Since then i've been calling him and getting wrong information regarding the pending items that in few days...
Complaint comments  Read comments [2]Complaint category Furniture

Godrej Interio — wrong office table delivery and no refund policy

 Ekata Datta on Mar 26, 2018
I ordered an Office Desk Stylo Traded (office table) from Godrej and Boyce Mfg co.ltd. Branch: 2, Gariahat Road (S) Dakshinapan Shopping Complex on 9/3/2018 and made full payment there. They said that i will get my table delivered within 21 days..On 25/3/2018 i got the table delivered nd on 26/3/18 the technician came to assemble the table but we found that we got wrong product delivered..I called their branch but they were saying that they won't be able to deliver the table i asked for as that table is out of stock and they won't refund the money also.. Even they are pressuring us to take the wrongly...
Complaint comments  Read comments [1]Complaint category Products & Services

Godrej Interio — locker of godrej almirah

 pkbhu on Mar 21, 2018
Sir
i have previously launched complaint regarding this on 2 march 2018 having complaint number X[protected] but i haven't been provided any help till date.
i have purchased my almirah on[protected] from JMD ENTERPRISES SITAMARHI having invoice number 018. It has problem in locker right from beginning but haven't been solved till now
i was having a call with your customer care representative but no further contact was done...
Complaint comments  Read comments [1]Complaint category Products & Services

Godrej Interio — h1 almirah

 brojeswar on Mar 21, 2018
The technician has yet not come to my onsite support to my home. The color quote of the almirah is defective and the opening door is not working freely. So please send some technical staff to get it resolve and also make the color quote problem resolve.
Previoysly i have informed by call several times, but i have not received any update from godrej interio. Even i have received so many calls from kolkata godrej and mumbai godrej as well but not received any update and not got any solutions. Please make this on high priority. As this is the concern about product quality, color, technical concern...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — complaints regarding responsibility and communication gap

 Nazia Hasnat on Mar 19, 2018
On 12th mar registered a cl in customer care for repair/ replacement of godrej slimline almirah door lock. Technicians visited after i cld back. Booked new lock with 350rs their visit. Got the call from customer care dat lock is being provided. Since den i hv to call the technicians as to wen dey r coming. Fixing time but no final result till date....
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — non delivery of product and worst quality after sale service

 rkmishraa on Mar 13, 2018
I have placed an order vide order no.53734 on 18th nov 2017 for 1 maze king size bed, 1 swing 4" mattress, 1 slimline 3 door locker + 2 drawer (Pacific blue) and 1 star design mirror from your di & b4, sahid nagar showroom, bhubaneswar, odisha. Today is 13th march 2018 and i have not received all that i have paid for. I am only getting defective parts again and again, and still unsure about the time to be taken for delivery of the complete product.

When it comes to payment, i was forced to pay the total amount in cash stating card payment option is not available. But, when...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — almirah s line blend ivory red tx send damaged on purchase (call no 452045)

 anjanadas on Mar 11, 2018
I have purchased one new almirah from m/s godrej &boyce mfg co ltd, vip counter on[protected] and the material assembled on[protected]. At the time of assembling after breaking sealed pack, it is found that the side portion along with bangle roller & locking system & middle tray are broken/condemned/torn. Then, i objected and demanded to return the material, the technician told that godrej is a big reputed company. The defected material will be replaced and the rest will be well serviced. He lodged a complaint/call no 452045. On 23.1.18 they changed the side portion and informed to service the rest...
Complaint comments  Read comments [2]Complaint category Furniture

Godrej Interio — cheating by godrej interio thiruvalla kerala dealer mohan brothers

 Kajakaran Sangaran on Mar 2, 2018
For my new flat skyline town scape thiruvalla kerala i purchased all the furnitures and cabinets worth 15 lakhs from godrej two years back.
Due to the ill knowledge advice from mohan brothers all the items bought could not be fixed.
Mohan brothers in charge one raju took away the excess items promising refund.
Even after several requests he still evading payments for the items he had taken back.
His behavior is cheap and filthy from the very beginning. Just for the sake of godrej i had tolerated.
Now it's more than 2 years. If the total amount not settled within...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — defective incliner sofa

 Bmk132 on Feb 19, 2018
I purchased godrej incliner sofa piece for which i was charged more than mrp marked on its package, though after a lot of follow up, they refunded the balance.
Within a few days, upholstery started peeling, cracking and wearing out.
After a lot of correspondence and passage of time, they supplied replacement upholstery, replaced it on a few pieces and asked to be called later for replacement of seat cover.
Now when called, they are asking for rupees 4000-yes pl four thousand - as service charges.
Please provide me contact details of mr adi godrej, if available.
Regards,...
Complaint comments  Read comments [2]Complaint category Furniture

Godrej Interio — godrej interio kreation wardrobe

 srabanis on Feb 17, 2018
I placed and order for godrej kreations with the godrej vip road showroom in north kolkata on 17.10.2017. Full payment was made on 26.10.2017
The product delivery was supposed to be after 4-6wks from full payment but it was finally delivered in the first week of jan 2018.
During installation on 10.01.18, it was noted that wrong parts were delivered. Hence installation was incomplete. The part installation that was done is also defective with chipped mirror and scratch marks in the body.
Part installation done also defective with scratch marks and broken mirror.
We have...
Complaint comments  Read comments [4]Complaint category Furniture

Godrej Interio — poor workmanship and sale service. almirah not assembled even after 6 months

 Pravinkumar125 on Feb 14, 2018
I have purchased a slimline blend almirah (Red) from godrej interio and the same was delivered to me on 06.09.17.

The almirah was assembled after 3 days however, some parts like door locks (Door) and trays etc were broken and the request was taken by the technician for replacement of the same. The almirah was poorly assembled using hammers & tools and many parts are hammered to form a uneven surfaces, even paint in certain areas are removed (Patches appears)

Within 3 days, an another technician verified the broken parts and he has provided me the confirmation for raising...
Complaint comments  Read comments [2]Complaint category Furniture

Godrej Interio — mattress shape distortion [Resolved]

 Good Indian 451 on Feb 9, 2018
I purchased a godrej mattress one year ago in bangalore. It carries warranty of 1 years. Within 4 months of use its shape got deformed.

Called the godrej customer care in bangalore (Mr. Prasad [protected] & mr. Rahul [protected]), they arranged a technician mr. Giri k ([protected]) and after the check they promised to get it replaced within 15 days.

But its been more than 3 months they didn't replace yet
When i am calling them they are telling stock is not available and will deliver next week blah... Blah...

And moreover these guys are not receiving...
Complaint comments  Read comments [3]Complaint category Products & Services

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