Godrej Interio Customer Care
Godrej & Boyce Manufacturing Company Limited
Customer satisfaction rating: 7%
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COMPLAINTS

Godrej Interio Customer Care

Godrej & Boyce Manufacturing Company Limited

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Address
Pirojshanagar, Vikhroli
Mumbai
Mumbai City District
Maharashtra
India - 400079

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Customer satisfaction rating
7%
Complaints
809
Pending
117
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Godrej Interio Customer Care related pictures (90)

Godrej Interio Complaints & Reviews

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Godrej Interio — Four seater hazel dining table with square legs

 Balsri on Apr 16, 2017
Dear Sirs,
I am one of the proud owners of your make hazel four seater dining table with square legs. i In the top frame assembly there are four corner pieces tightened with allen screws to make it a rigid enough frame.Over a period of time these pieces have got broken and they need replacement.Please let me know how to get six pieces of these pieces either by courier of your local show room in PUNE.
My address and phone number are provided below.
B.Vijayalakshmi.
E108, Kohinoor Viona, Pimpri, PUNE-411018.
Mobile: +919673204916.Please reply by return.
N.Balasubramanian.
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Wrong commitment to customer

 anupamgabs on Apr 14, 2017
I had bought a bed, side table, study table, wardrobe, side tables.
There were defects which i noticed in some items and have been following up from feb. Had called their call center in feb who came and checked the same and told me that fresh items would be sent. Had waited for a month and called their call center again and it was told to me that your defective items were replaced as per their record. I was shocked to hear the same and when i told them that it was not they adviced again u pls raise a complaint.
I did so but with no result as no one turned up as per the time and date...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Cheap Sofa, Bad Service, No Warranty

 Sam Wavhal on Apr 11, 2017
I purchased a Recliner Sofa from Godrej Interio in Pune. The quality of the sofa is very poor. One get's back ache by sitting on it for 5 - 10 minutes. The cushioning is extremely bad.

Multiple emails, calls and visit to their Interio store on Nagar Road has done nothing to resolve my issue.

Further, when the warranty claim emails are sent to Godrej Interio, they don't even acknowledge the same.

Really cheap behaviour and quality for a reputed brand like Godrej Interio.

I raised a complaint against Godrej Interio Sofa and Furniture on...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — No delivery & customer name altered

 Rajsekhar Chintalapudi on Mar 27, 2017
I've booked godrej interio futter dressing table(Rs16399), floyedsingle bed(Rs16162), , geniss study table(Rs17188), dual magic matress(Rs9414)on26/2/17at M/s Harsitha enterprises, gajuwaka, visakhapatnam26 and paid advance Rs25000 Receipt no28927. On 23/3/17 showroom called me for balance payment and paid remainingRs 30404 Receipt no28959 on that day. On24th items delivered to my address but mattress not delivered & on delivery accknoledgement of dressing table customer name&ph.no found different.Informed to show room. On 25th, installation acknoledgment also name not changed.While informing godrej...
Complaint comments  Read comments Complaint category Home & Garden

Godrej Interio — Creation series almirah

 Sam Rout on Mar 23, 2017
We bought one Godrej Interio Almirah from Ghar Sansar - Rourkela, Odisha. The locks which are in it are very tight and very hard to lock it. So we have stopped putting the locks. The day they were fitting the Almirah that time only we told the technicians that it's very hard in putting the locks. They told us to use it and after few days it will be alright. But it's more than a month and still the same issues. The locker is totally not working. And it's a real pain now. We informed Ghar Sansar guys so many times but no response from them. We have the same Almirah in Bangalore but the locks are very...
Complaint comments  Read comments Complaint category Products & Services

Godrej Interio — Mattress stitching torn out

 Dharmendrahsoni on Mar 23, 2017
Hi,
7 months back i purchased godrej swing 5 mattress 72*72 size. After 2 months only bidding stitching torned out and since last 5 months i am continuously following up with the distributor/dealer.

I purchased that mattress from akea furniture shop and after complaining to him he gave me no. Of mr. Manjunath raj, who is concern person to replace that mattress but since last 5 months i am following up with him and everytime he is saying mattress will be replaced soon. But not yet replaced.

Pathetically poor response.

Contact no. 9148962981...
Complaint comments  Read comments Complaint category Utility Services

Godrej Interio — Gruvz king bed

 Alerts Mail on Mar 19, 2017
We have bought Gruvz King Bed in December and it has continous sound coming from it when we seat on it. We have complained the same to the dealer too but no action has been taken till date.
It has been more than a week that we have complained about it in the Head Office too but noone seems have actioned anything.

On having bought such a costly bed and having this problem is not at all expected and a company so large should always have a good customer support but i fail to see that in Godrej.

alertsaks@gmail.com...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Non delivery of full parts of the Slimline almirah purchased from Godrej Interio showroom at Behala Chowrasta showroom

 subhragencare on Mar 8, 2017
Dear Sir/Madam,
I have purchased a Godrej slimline purple coloured almirah from Godrej interio showroom, Behala Chowrasta, Kolkata on 27th Feb'17 but I regret to inform that till date some portion of it has been delivered and the overhead portion is still not delivered as per the version of the lady representative of the showroom when I called her over phone after the delivery was done as I was unable to view the whole parts because of packing.Yesterday evening I also visited the showroom personally again and I was told by the lady representative that it will be delivered as soon as possible...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Sofa set

 rajasinha on Feb 27, 2017
I have bought sofa set (3+2) from steel craft Jamshedpur, a dealer of Godrej Interio on 23/10/16, when delivered I found 3 seater sofa's leg as defective, immediately I call to the dealer and file my complain they said whenever their people will visit our area they will fix it. I called them many times and send them pics of sofa also that its getting bend from front side, I received the same response from them. Today I, e on 27/02/16, some person came from the dealer and looked into the matter, they said they cant fix it as its sofas manufacturing defect, they will file complain to Godrej OEM, and...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Modular kitchen installation

 skbatra1 on Feb 26, 2017
Loci interior, Lajpat Nagar, New Delhi is the dealer for execution of the stated job (Qutation date 14.08.2016).In nutshell, every second day I was asked to do some alterations in the walls of my kitchen.The dimensions taken were incorrect. The supervision staff was not talented and the technicians were always in a hurry . They skip many important steps in the installation process, i.e. carcaas board was not fixed with fastners, the granite shelf is inclined ( 0 slope not maintained), Gaps in cabinet after closing cabinet doors, Drawers not moving smoothly, So many holes in the cabinets (Not covered...
Complaint comments  Read comments Complaint category Utility Services

Godrej Interio — Improper installation done on new Slide n store compact

 Partha Sarathi Das on Feb 21, 2017
Hello,
I am from Nashik, bought one slide n store compact wardrobe from your authorized dealer usha trading.
Unfortunately the assembly technician from you, is not done the assembly job properly. Sliding doors are very loose and gap observed after locking.
I am not sure whether product is genuine or its a inexperienced assembly technician.
Also doors are with big scratch.
After complaining to your dealer, they are not committing anything to set it right.
Their voice is, "we informed company, to replace the door, when it will come, we will let you know".
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Godrej wardrobe delivery

 Raj Chandru on Feb 18, 2017
I have ordered four door wardrobe & product delivered here is different.. After 2 days product got delivered.. 3rd day technician turned up saying sir product gt delivered is different pls speak to ur showroom. Wen speaking to showroom they admit, it gt wrongly delivered.. We ll deliver correct product on Monday. After knowing mistake they are not willing to change immediately.. Very worst customer service from godrej.....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Non delivery of 5 chairs after 57 days (Full payment made) - maniram, marketing, coimbatore (Tiruppur) tamil nadu

 Rajha Mohan on Feb 11, 2017
We have ordered two pulse high back chairs and three ch7 chairs on dec 14, 2016 from maniraam marketing, godrej dealer. Entire payment was received as advance, promising 15 days delivery.
The chairs have not been delivered even after 57 days. When i visited the store yesterday, they promised delivery today morning, which they failed again.

We are very very dissatisfied with our experience with the godrej dealer. Such a terrible and ugly state of business affairs....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Broadway sofa

 DipikaRani1 on Feb 11, 2017
I had purchased a broadway sofa in oct relying on the brand name of godrej but unfortunately it has been a worst experience and I would not recommend any one to buy products from these cheats. They delivered a wrong part first and then requested for repacement. From then, They have delivered the same wrong part again and again for three times and still the sofa is lying incomplete in my house. I want the company to take back their product and refund the money....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Midnight Dining Glass Table, lack glass top and grey painted legs/frames

 alexepn on Feb 9, 2017
We bought the table with 6 chairs from the Ernakulam, Kochi showroom about 5 years back.
At each corner, underside the frames are bolted to the leg through a typically shaped cast metal bloc. Two numbers have already broken by self. No load is applied on that, since it is a glass table.
It seems a natural failure. The cast metal piece is tightened with the leg using long bolts and a bending effect is there and the cast piece is not withstanding that and cracked .
I checked with your franchisee shops they are not able to help us. If needed I will send pictures.
Pls reply
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Visitor DIVA Chairs with Arms

 rajanwal on Feb 9, 2017
We purchased 8 Chairs in Feb 2015 and now another 10 chairs in July 2016 .
Many of these started sinking down on their own from the position set by the users.
The dealer was informed who agreed to replace the piston at our cost for those not under guarantee and others free .Still to be done by them [ASHWIN ENTERPRISES-GURGAON] . We are chasing them and hope they will do .

Our main concern is that in the quality of GODREJ, well known, such thing should not have happened ??
Regards
S.P.Singh
9810128185
Uniflock INternational (P) Ltd
Gurgaon...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Furniture of BK-58

 Sagarika Kiara on Feb 7, 2017
I have bought a complete bedroom set from godrej interio teghoria branch kolkata. Soon after the product was installed, within a week the front lock of the wardrobe got broken. Since then we are chasing with the sales executive who is passing the buck to the installer and vice versa.
Amazed to see such careless attitude from such a reputed company....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Kitchen

 Shweta11818 on Feb 7, 2017
Sir from last six month my kitchen work is going really disappointed with the way of working n serviservice.no concern towards customers. Still work not completed. Damaged product was given to us at tym it was installed we complained several tym still not exchanged.nw they r saying person from godrej will cm n will exchange.worst finishing.every month they say it has been ordered.. warranty will be over in next six month.what type of service is this.we trusted it company by must say it employees r ruining ur name by giving this service.hw can I trust.nw they r saying person from godrej will cm n...
Complaint comments  Read comments Complaint category Employers

Godrej Interio — 4 door wardrobe

 Ajay Dinesh Kango on Feb 2, 2017
We purchased Godrej 4 door wardrobe
Link to the product -

https://www.godrejinterio.com/GodrejInterio/products.aspx?id=29&menuid=310&catid...

The first time we received they had a faulty part the replacement of which took more than a month and now that we received it it was also faulty. When asked for refund it is not possible. Now I am stuck with all my belonging scattered. And I dont know when they will send the new part again. Worst experience ever....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Delivery not done as per the date promised and misbehaving over the phone

 Navin711 on Feb 2, 2017
This is to bring to your notice that i have book a 3 door slimline locker pacific blue and mirror on 15/01/17 at andheri west store I was promised by my pandey the salesmen that it will be delivered on 26th jan 2017 or before 28th jan 2017.
I had to vacant the house where i use to stay beore 28th jan 2017. Now I have already shifted and still i have not received the products I visited on 31st jan 2017 at the store for enquiry and i was told it will be done before 2nd feb not received.
when i called up the store now they say it will be delivered on 4th feb 2017 and when I asked then...
Complaint comments  Read comments Complaint category Furniture

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