[Resolved]  Godrej — New Refrigerator

Dear Sir/Madam,

I am writing this complaint with great agony with the trust with an esteemed company like yours has been shattered after purchasing a new GODREJ 190 Model No. 19B2 EDGE, in Steel Finish refrigerator on 07/01/2010 from SB TRADERS, CHAKKUVALLY, KOLLAM DISTRICT. The following complaint has been occurs given below :-

After purchasing the above said refrigerator on 07/01/2010, it suddenly stopped working on 12/01/2010 and a complaint has been lodged to the Kollam service centre vide complaint number 740079 dtd. 13/01/2010. The very next day the service persons came and checked everything and told us that the Voltage stablizer is working fine whereas the refrigerator is not starting due to less voltage and the voltage checked by the service engineer told us that the incoming voltage is 200(w) whereas the required voltage is 160(w). Anyhow he went back after rectifying the problem.

Again on 15/02/2010, it stopped working and again lodged a complaint wide complaint number 747330 dtd. 16/2/2010, Next day the service engineers visited the site and rectified it.

Again on 23/02/2010, it stopped working and again lodged a complaint wide complaint number 749010 dtd. 23/2/2010, This time the customer care division of Kollam talked with us Harshly and rectified the problem.

And the worst experience with the Customer Support Centre, Kollam was happend on 03/03/2010 when we called them to register the complaint with the same problem. This time they not only talked with abusive language but also make indecent comments which I cannot write over here. This time the complaint number was 751079 dtd. 04/03/2010.

Today dtd. (06/03/2010) we left the refrigerator to the dealer from where we purchased and told them to either give us a new refrigerator or refund our money.

Sir/Madam, Kindly advice us that what we have to do and what kind of sin we have done against which we are treating like this with the product owned by a company which is having a niche itself in Indian Consumer Market.

I hope you can look into this matter seriously and let me know your feedback in this regards at the earliest possible. The address and product details are given below :-

Customer Name : SANDHYA
Address : CHAMBAKASHERIL,
SOORANAD NORTH, PADINJATTE KIZHAK,
KOLLAM DISTRICT, KERALA
Phone :[protected]

Item Name/Model : GODREJ 190 EDGE, MODEL 19B2, Steel Finishing colour

Dealer : S.B. Traders, Chakkuvally

Purchase Date : 07/01/2010

Complaint No./Date.: 740079 dtd.13/01/2010, 747330 dtd. 16/02/2010, 749010 dtd.23/02/2010, 751079 dtd.04/03/2010

Thanks & regards,

RAVI N
(On Behalf of SANDHYA)