[Resolved]  Godrej — Very Poor Service

--- On Tue, 6/17/08, santosh srivastava <ssantosh.[protected]@yahoo.com> wrote:

> From: santosh srivastava <ssantosh.[protected]@yahoo.com>
> Subject: Fw: !!!Very Very Poor Service !!! (Please solve this issue ASAP As Urgent basis)
> To: [protected]@godrej.com, an.[protected]@godrejinds.com, [protected]@godrej.com, [protected]@godrej.com, [protected]@godrej.com
> Date: Tuesday, June 17, 2008, 3:45 PM
> Hi,
>
> This is in regards to the complaint number 180192. Till
> now, the problem is NOT yet resolved.
>
> I am trying to contact your support team almost everyday
> since 5th June' 2008 and most of the time I had a chat
> with Mr. Sanjay with conference call at 66507629 and all
> the time he says the engineer is on the way and would be
> reaching in next 15-20 mins. but the engineer never reaches
> my place and that person has never thought of giving a
> courtesy call even to confirm even as the problem has been
> resolved or not.
>
> Today, finally the engineer came but With Wrong
> Part(Freezer). It seems to be as the engineer came just for
> the sake of coming and not for resolving the problem. I
> don't understand as what kind of sick support you
> people are providing.
>
> I bought this refrigerator just a month ago and I am unable
> to use it since 5th June' 08.
>
> I was promised by Mr. Sanjay (yesterday) that the call
> would be closed today positively and the refrigerator will
> be 100% operational BUT IT HASN'T BEEN DONE YET.
>
> I have not even thought of such a careless and sick service
> from such a big brand company.
>
> This is just to let you know if my refrigerator will not
> operational by tommorrow, I am supposed to go to consumer
> court and will give all these details in Media even. I
> cann't tell you the pain I am suffering from due to
> this. Many of my perishable goods are getting rotten due to
> this.
>
> Once again, I request you to look into this matter
> seriously and on top priority otherwise I am suppose to do
> as I said earlier.
>
> A prompt reply and resolution to the issue would be highly
> appreciated.
>
> Regards,
> Santosh
> ([protected])
>
> --- On Thu, 6/12/08, santosh srivastava
> <[protected]@yahoo.com> wrote:
>
> > From: santosh srivastava
> <[protected]@yahoo.com>
> > Subject: !!!Very Very Poor Service !!! (Please
> solve this issue ASAP As Urgent basis)
> > To: [protected]@godrej.com
> > Cc: ssantosh.[protected]@yahoo.com
> > Date: Thursday, June 12, 2008, 2:51 PM
> > Dear Sir,
> >
> > My name is santosh srivastava and my address is R-16
> Khirki
> > Ext. Malviya nagar new delhi 110017 And my contect no
> is
> > [protected].
> >
> >
> > Last month i parches new refrigerates 220 single door.
> but
> > there was some forblem in cooling.I am facing problem
> since
> > last 8 day . every one assured me Enginner will be
> visit
> > within one or two hours but not come Please solve this
> > issue ASAP As Urgent basis .
> >
> > My Com No is :180192
> >
> > Thank You
> >
> > Santosh Srivastava
> > [protected]