Godrej — Charged for service but problem not resolved & now not responding to complaint.

M.QAMAR ALAM

from Delhi, Delhi

Address:

East Delhi, Delhi

Sir,
I have complaint to the godrej custumer care regarding my AC which is not working on 22nd june,2012. My complaint no, is [protected].
I have also complaint to senior incharge Mr.Shah Alam & area incharge Mr.Nitin but no action has been taken yet. Now, even the are not picking my phone. There are only days left in my service warrant & they are passing time to avoid warranty.
I have also contact service centre in madhu Vihar where my AC was taken for repair & charged 2000Rs for gas refilled. Now they are saying no warranty left but there are still some days left in my warranty.
Please take some action so that I can get rid of this problem as soon as possible.
Thank You

M.ALAM
Mobile-[protected]

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Comments

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Qamar Alam,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We have got your contact details. Our Customer Care will contact you shortly and resolve the matter.

Sorry about the inconvenience.

If any more Queries kindly contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance.

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Qamar Alam,

Your complaint has been closed as on June 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance