Godrej — Improper services

Address:

Delhi

We have a refrigerator (Godrej model no. GFE 36), which is about 4 years old. My harassment started after taking an AMC (service contract no. [protected]) for the same. As the machine was not defrosting properly, the company changed the timer of the said machine. Ever since the cooling of my refrigerator has been affected.There is improper cooling intermittently.I lodged the complaint for the same on 19th July 2012 (complaint no. 107665)

The visiting engineers have appalling reasons ranging from...’ the godrej refrigerators are not ment to be used for freezing ice creams' to 'our head of the department will come to check your machine himself...’

They are just interested in changing some broken parts which are not covered in the AMC and have to be paid for.

The head himself has an ‘you know nothing’ attitude.He is in a rush to hang up without listening to my woes.They are just buying time.

I want my machine to be rectified immediately and the time lost due to the company’s neglect be added to my AMC contract.