[Resolved] Godrej Interio — Delivery of old stock and charging more than MRP | |
I recently bought a Jinerio sofa-set (3+2+1) from Kasturba Road Showroom, Bangalore. The dealer has delivered a 1 year old stock and has charged much higher than the MRP listed on the delivered sofa. We have been following up with the dealer but even after 3 days, no one has visited to take note of the issue. It is disappointing to see such terrible customer service and a straight case of cheating through overcharging, from a company like Godrej. Can someone look into it. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
I have not heard back. Do you have intentions to resolve this?
Hi Pawan,
Sorry for the inconvenience share the details at [protected]@godrej.com. And we will resolve your complaint at the earliest.
Regards,
Team Godrej Interio
Sorry for the inconvenience share the details at [protected]@godrej.com. And we will resolve your complaint at the earliest.
Regards,
Team Godrej Interio
It has been 10 days since I raised this complaint and the only thing I have heard back from the company is that "we regret the inconvenience and we will resolve it". In fact, I have got this response 3 times on this channel and numerous times on the other channels (like call center, etc.).
The company even made an attempt to resolve the matter by trying to replace the old stock with an even OLDER STOCK. It seems, the whole experience was designed by the company to frustrate the customer to the extent that he accepts whatever junk that the company has delivered at whatever price they have delivered. In the hindsight, buying furniture from a road-side retail shop would have given better experience than buying from a so-called ethical company, which is not even bothered about the legality (lack of it) of selling products at rates higher than MRP listed on the product.
Looks like the company just tries to cover their pathetic values by making a celebrity (with an opposite image) endorse their products. Good luck to Godrej team and wish even better luck to their customers!
The company even made an attempt to resolve the matter by trying to replace the old stock with an even OLDER STOCK. It seems, the whole experience was designed by the company to frustrate the customer to the extent that he accepts whatever junk that the company has delivered at whatever price they have delivered. In the hindsight, buying furniture from a road-side retail shop would have given better experience than buying from a so-called ethical company, which is not even bothered about the legality (lack of it) of selling products at rates higher than MRP listed on the product.
Looks like the company just tries to cover their pathetic values by making a celebrity (with an opposite image) endorse their products. Good luck to Godrej team and wish even better luck to their customers!
palve - no commitment in regards to delivery
Dear Team, This to inform you that there is no proper service given by your partner plave - chennai when it comes to delivering the products as per commitment... Pls look into this and see to that its been rectified.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91-22 6796 1800
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Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
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We regret the inconvenience caused. Please share with us the invoice number and the other purchase details and the name of the dealer so that our team can get in touch with you at the earliest.
Regards,
Team Godrej Interio