| Address: | Mumbai Suburban, Maharashtra |
I placedmy order on 7th December 2012 for the Zurian 3 door with mirror, Receipt No. 75252 from Godrej Interio , Malad west , Link road Branch .As per the order confirmation, the delivery was to happen within 3 - 4 weeks. I am having a terrible experience and I have been put to considerable inconvenience through the long delay.
In midst of my wedding mayhem I had to regularly follow up only to receive negative response from Godrej. In the 1st week of January, when I wanted to cancel my order because they failed to deliver on time I was told that the money is not refunded. I have to buy something of the same value and they do not have options for a 3 door with mirror.
Finally after much awaiting on 20th January 2013 , I received the cupboard, only to my disappointment that the mirror has been chipped at the bottom and the finish of the cupboard is very poor. There white marks on cupboard which are not going after trying to wipe it off. I have attached photograph your reference.My entire shifting process to my in laws has been a total mess due to the delay from your end.
I have received the replacement wardrobe on 25th January at around 11.00pm. After being assured that the piece is checked and sent to me. To my disappointment the 2nd wardrobe sent too is damaged. When I cancelled my order, they are taking time to refund my money now I have been told it will take 7 -10days to refund my money. With my recent experience with Godrej I do not trust they will keep their word. I am going through a lot of stress and feel totally harassed trying to co ordinate with them.
I am hoping I receive what I am due with your help. Was this information helpful? | 
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