[Resolved]  Godrej Interio — Delivery of Defective Piece

Address:

Mumbai City, Maharashtra

I ordered a Godrej Interio 3 door Cupboard on the Nov 4th 2010 from Jyoti Enterprises (Authorised dealer for Godrej Interio products) The Cupboard was delivered in a timely manner by the vendor but the technician from Godrej who was about to fit it arrived a day later than promised. During the fitting of the cupboard the technician realised that the delivered piece was defective as 1 of the 3 pannels to attch the door did not have bolts of the right size. He fixed the cupboard temporarily and informed that he would return in a day or 2 after checking with the vendor to replace defective part. After several calls and false promises form the Vendor the technician arrived on the 20th Nov at an inconvient time due to which he was uanble to complete the fixing but placed the new parts at our residence... After which there has been no attempt from Godrej or the Vendor to fix the cupboard. They keep passing the blam onto each other and keep promising to fix it as soon as they can. Today is the 5th of December and the Vendor and Godrej still seem to b playing hide and seek, they hang up and dont entertain my calls sometimes...
Is this the kind of Service we have to expect from a reputed company like GODREJ???