[Resolved]  Godrej Interio — Manufacturing Defect

Address:

West Bengal

To
The Head
After Sales Service/ Customer care
Godrej Interio,
Godrej & Boyce Mfg CO. Ltd.
Pirojshanagar, Mumbai- 400079

Sub : Manufacturing Defect of legs of sofa set
Dear Sir,
I would like to say that I am a regular customer of Godrej Interio ( Girnar, Biren Roy Road ,West), I have purchased Sofa set, bed, Dining Table , Study Table, Almirah, Understorage, Kitchen cabinet etc. from your company only.

The Sofa set D Alpina Mushroom one 3 seater and 2 one seater purchased vide Invoice No GR/00108/09-10 dated 16-Aug-2010. All the 12 legs of above Sofa set were having manufacturing defect . On call a technician named Biswanath agreed about the manufacturing defect and changed 6 legs in two instalments. For remaining 6 legs complaint lodged vide call no 446644 Dt. 26/4/11 . The same technician inspected and showed various excuses for not to change the legs . On further complaint a Senior Man Named Bapi Purkait contacted me and sent another technician , the technician told me that he will change the legs . But surprisingly I receive a phone call from Mr. Biswanath who said that I will have to pay for the change of legs though he agreed earlier regarding manufacturing defects and changed 6 legs. I tried to contact Mr. Bapi Purkait but he did not care to listen me. I am again and again complaining regarding legs problem as soon as it came to my notice. This is a discredit that till date your Kolkata centre could not complete the job. In the mean time remaining 6 legs have become slack.

After sale service of Kolkata office is very very poor , it is not expected from a reputed company like yours. I would request your head office to intervene into this matter and arrange for changing the remaining legs of Sofa Set.

Thanking You,
Yours Sincerely