[Resolved]  Godrej — Lower rod of Cupboard

Address:

Nashik, Maharashtra

I had puchased Godrej Cupboard in March 2009 which was direct sale. I have received all the parts except inner lower door rod which locks the cupboard. The next day a person came to us to assemble the Cupboard where he found that Lower rod not received. I immediately informed to the showroom which was near Old CBS (Nashik). The lady told me that Sir, you Don't worry you will received in next 15 days. Even after 20 days I do not received. I called the lady on her cell and she told me Sir, now our showroom is closed. Please take this Mob. no. which is of Jail Road godown from where you can easily get it. I contacted that no. he also told me don't worry we have taken your request and sent to our Head Office Pune. You will get it in next 15 days. Again I had to wait for another 15 days. I then waited for next 15 days but still not received any answer. So, again I called the person two to three days continuously the he answered that I cannot do anything because I already sent your request to our Company. You can take one Mob. no. of our Senior person which is in Pune now.The Sales Manager was very good in making fool to anyone. He just said, Are you Arun Singh, I thought that this person will help me.But he did'nt. I called him 6 months continuously but all the time he was on business tour. 1st time he said in Goa,2nd Time said he is in Gujarat,3rd Time he is in Tamil Nadu. I got angry and asked if you cannot return please let me know so that at least I can save my mobile bill. I already invested 80-90 rupees in calling you. But his answer never says no sir. After that he started to say I ordered new for you because we had stopped to manufacture these type of cupboard you will get in next 15 days. Again I wait for 15 days. After 15 day he told me I received your part but it was not the correct one. You will have to wait another 15 day. Again after 15 days he called me that today you will receive your part in nashik. After 2 days I called the Nahsik godown and he said we do not know anything about this order whether they have received or not.

Again I called the Sales manager and again he started with the same thing that now he is in Goa, Gujarat............
Now, I stopped calling him. My cupboard is same. I cannot lock my cupboard. I request you all that purchase all the electronics things from Godrej because if Customer care cannot help we can pay money outside and repair it but Furniture cannot repair without customer care.
My Cell no. [protected]. Email id :- [protected]@yahoo.com. If anyone wants my bill no. I will let you know