[Resolved] Godrej — fault in refrigerator model no GFE-25 BZ SHELLWINE

jugal kakra

from New Delhi, Delhi

Address:

North West Delhi, Delhi

I had purchased a godrej refrigrator modelno "GFE-25BZ SHELL WINE"payment made in cash worth Rs 14500 on[protected].After a week, the colour of its handle had started faded.I had filed my first complaint to godrej customer care toll free no on[protected]and was assured of timely rectification but no such assurance has been complied with so far.The response of entire staff is quite shameful.Every time i lodge my complaint and the person who comes for inspection assured the same that the default would be rectified soon.Its quite shameful to tell that after 3 months from the purchase no such rectification has been made and now the staff is saying that the default would be rectified but i have to pay for it although my product lies within the warranty period.I request the concerned authorities to take reasonable steps as soon as possible otherwise i would be forced to take legal measures.

With regards
Jugal kakra

Contact :jugal [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

NARESH DAS

from Kolkata, West Bengal

GFE 25BZ — Cooling problem

Dear Sir,

I have purchased a Refrigerator Sl. No. S[protected] Madel No. GFE 25BZ on 14/04/2010 , but I found the cooling system is not workin.

Pls help send one engineer to solve the problem as soon as possible

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Jugal,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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