Godrej — NOT ATTENDING TO THE COMPLAINT

Address:

Uttar Pradesh

i PURCHASED A FULLY AUTOMATIC WASHING MACHINE ( GODREJ ) MODEL NO.GDA1401S IN NOV.2007.IT STOPPED WORKING IN 26 AUG.2012 I LODGED A COMPLAINT ON THE SAME DAY.COMP. NO.Z[protected] DATED 26 AUG.2012 AFTER FEW DAYS AN ENGINEER CAME AND SAID THAT THE PCB PANEL HAS TO BE CHANGED.AFTER A WEEK THEY SAID AFTER MANY PHONECALLS THAT PCB IS NOT AVAILABLE AND CAN ONLY BE REPAIRED.THEY TOOK AWAY THE PCB PANEL AND SAID THAT IT WOULD TAKE ONE OR TWO DAYS MAX.AFTER A WEEK OF FURTHER PHONECALLS THEY AGAIN CAME AND TOOK AWAY THE WASHING MACHINE ITSELF SAYING THAT A LITTLE ADJUSTMENT HAS TO BE DONE AND PCB WAS REPAIRED. NOW NEITHER THEY ARE RETURNING THE MACHINE NOR THEY ARE INTERESTED IN ANY COMMUNICATION.I HAD TALKED TO MR. SHAILENDER GIRI OF DELHI AND HE IS NOW SAYING THAT PCB IS NOT REPAIRED AND THE MACHINE WILL BE DELIVERED WITHOUT BEING REPAIRED.WHY DID THEY TAKE IT AWAY IN FIRST PLACE?THE NOIDA SERVICE ENGINEERS HAVE BEEN EXTREMELY CALLOUS AND UNHELPFUL.EVERYDAY THEY PROMISE AND FORGET.I AM DISGUSTED AND FEEL CHEATED.DOES IT TAKE A MONTH TO UNDERSTAND WHETHER A MACHINE CAN BE REPAIRED OR NOT? PL. DO SOMETHING.