Godrej — Part not getting replaced in warranty, and technician not responding

Address:

Mumbai City, Maharashtra

"Complaint No. [protected] with Godrej Call Center"

Hi.

I purchased a new 1.5 Ton split AC of Godrej on 9th March 2013 (GSC 18 FC 3 WMZ).

However, on 24th March I registered a complaint since the swing function of the AC was not working, for which the scheduled visit date of the technician was given as 26th March. But the technician (from Mother Cool Comforts) did not visit the same day, rather after lot of reminders, he visited on 27th March.

After inspection, he said that a part has to be changed, and will be done in 2-3 days. Ever since he has not turned up, nor is he picking up the calls.

I had called the customer care again on 1st April, on which I was told that my complaint will be put on fast track. But even today, there has been no action.

Again I have called the customer care today (on 6th April), where they have said part is not available, and they will put my complaint on very urgent.

For a product which I have purchased less than a month ago, the part has not been arranged for over 2 weeks.

Also, when I called up the technician from a different number, he picked up my call, and says that he has given the report to his office (Mother Cool Comforts) and I should call them for the actions to be taken.

Regards,
Devesh