[Resolved]  Godrej — non cooperation from company customer care and godrej care jodhpur

Address:

Jodhpur, Rajasthan

DEAR SIR, I HAVE PURCHASED AN GODREJ WINDOW A C 1.5 TON FROM DELHI ON 27 FEB 2011 BEFORE BUDGET HOPING RATE OF AC WILL INCREASE, VIDE BILL NO 21366 FROM SHAM LAL & COMPANY. WHILE BUYING THE SHOPKEEPER SAID SIR ALL AC'S ARE CHECKED IN GODOWN WHEN ASKED TO CHECK. WITH THE BELIVE AND GOODWILL I GOT THE DELIVERY AT DELHI ADDRESS.THEN I WENT TO RAJASTHAN FOR OFFICIAL TRANSFER. I GOT THE AC INSTALLED ON 07 JUN 2011 AT RAJASTHAN RESIDENCE AND FOUND IT IS NOT COOLING .THEN I IMMEDIATELY LODGED THE COMPLAIN TO GODREJ CUSTOMER CARE ON 07 JUN 2011 VIDE COMPLAIN NO :- 347312 AND CSN - 446. BUT AFTER THAT I HAVE SUFFERED A LOT BY THE GODREJ CARE AS THEY HAVE NOT CONTACTED ME FROM THERE SIDE ONCE AS I'M SUFFERING IN 50 DEGREE TEMPERATURE I DESPERATELY TRY TO GET A CONVINCING REPLY AND CHANGE OF MY AC BUT ALL IN VAIN .PLEASE CHECK ALL CONVERSATION TO BRING THE TROUTH AND GIVE ME JUSTICE BY REPLACING MY AC IMMEDIATELY AS IT IS A NEW PIECE BEING DEFECTIVE AND COMPENSATION OF 50,000 FOR THE INCONTINENCE RENDERED BY THE COMPANY AUTHORITIES WHO R THERE TO HELP NOT TO TROUBLE.MY MOBILE NO IS [protected] AND [protected] FORM WHICH I HAVE DONE ALL CONVERSATIONS. MY SUFFERING STARTED LIKE AFTER MY COMPLAIN ON 7TH JUNE THE SITE ENGINEER VISITED TO MY ADDRESS ON 11 JUN 2011 AFTER ATLEAST50 CALL FROM MY SIDE TO THE AGENCY OF GODREJ CARE AT JODHPUR.THEN THE SITE ENGINEER MR JAKIR SAID SIR I CANT UNDERSTAND THE PROBLEM HOPE FULLY AC GAS IS NOT THERE AND THER MAY BE A LEAKAGE.SO ASKED ALL POSSIBLE MEANS START ING FROM THE VENDER AT DELHI ,GODREJ CARE JODHPUR, CUSTOMER CARE [protected].BUT ALL SAY SIR WE WILL LET U KNOW WHAT CAN BE DONE BUT NON OF THEM REPLY BACK. IN DESPERATION WHEN I CALL THEM THEY SAY AGAIN SIR IT IS UNDER PROCESS , WE WILL LET U KNOW BUT ALL IN VAIN . I HAVE SUFFERED A LOT IN ALL THESE DAYS AND GOT LOTS OF MENTAL TENSION FOR THERE BEHAVIOR . PLEASE HELP