[Resolved]  Godrej — Faulty Washing Machine

Address:

South Delhi, Delhi

Last year I have purchased a Godrej semi automatic washing machine. From the first day onwards we had problem with the machine.

On the first day we fount that the plastic lid of flush bin is not standing up when the machine is kept open when we want to put cloths or take out. Every time we have to open the lid and insert or take out cloths. I complained with the company, but never was they able to fix it.

Several times the water in rinse bin is not automatically drained.

Water is not storing in the wash tank. This causes loss of a lot of water and detergent and the machine becomes obsolate. If complained the technician comes after 2-3 days. Every time they open the piping of the machine and take out some coin or button from cloths. They tell us to take out coins before wash. We always do this but since the children also use the machine sometimes, so this cannot be 100% ensured. Buttons from shirts or loose fibre from woolen cloths cannot be removed before washing.

Before this we used one BPL washing machine for 13 years non stop still that machine did not give problems like this.

The warranty of the machine is on to expire after that we have to pay heavy amounts to the company for every visit of the technician.

We will be forced to throw away the machine or shell out a lot of money every month for this.

Is Godrej company only reliable for Steel Almirah? Company authorities please answer.