Greendust — Faulty product

Recently i purchased a travel steam iron (Black & decker make) under the category 'factory seconds' from a website named greendust. On enquiry with their call centre it was mentioned that irons will come with damaged carton, but product is in very good condition.Inturn i received an iron box with steam function not working. Rma was raised through their website which inturn mentioned that item will be picked up for replacement, till date no response. A call with their contact centre made me now that they don’t know what is ‘rma’ and issued me a docket no. Stating an engineer will visit to rectify the problem.

No response either. Hope such experience shared in such forums will help others also to think twice before taking a step to order from this website.