[Resolved]  Guess Handbag — leather peeling away

Hi
I purchased a Guess bag two years ago if that which i paid $300 it is the colour burgendy, and as you can imagene after having paid such a large amount of money i look after the bag.
I am very disapointed in the qualitiy as the leather is pealing away and resulting in the bag look dreadful and old.
I would like to know can i have this product replaced
Was this information helpful?
No (1)
Yes (1)
Aug 13, 2020
Complaint marked as Resolved 
 
5 Comments

Comments

Hi I purchased a Guess handbag for Re 8000, just a month ago n the leather has started to peel..how do i get it replaced.

Guess — leather guess bag

I was given a LEATHER guess bag for a gift it is 4 yrs ago .I have kept in the proper Guess bag to protect the leather went to use it the other day as the day went on the leather was just falling off like skin you can imagine how i felt ...can i do anythink about it ,,,,,,

Guess — peeling bag

i recently bought a guess bag and with-in 3 months and being worn 3 times the most it started to peel.

leather peeling away - Comment #1874860 - Image #0
Hi... what is the status of your complaints with your Guess bags? Did they replace it?

I also complained directly to Guess customer service about my less-than-2-year old Guess bag that peeled off. Bought it Jan 2011 and started to peel off sometime 2012. seldom use this bag along with my other bags but I made sure it was kept well to make sure that the leather will be protected. I was surprised and disappointed when I noticed that the skin was peeling off. But even this bag was already more than a year, how come my other bags that are ordinary, non-branded and older (as in 3yrs and older) still remain in good condition. The worse thing is, even if I communicated to Guess and complained, they did not replace it because if was more than a year already and they had not received any same complain about the quality of their bags... until I came across this site where there are series of complaints as well.

Did they replace yours ?
I was given a guess handbag for Xmas from Macys 2 yrs ago. Now it's peeling. Is this a fake leather or real?
What can I do to save it.

leather peeling away - Comment #2016130 - Image #0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Australia
    File a Complaint