[Resolved] HCL Computer — Very Worst customer after service | |
Complaint against computer purchased from HCL I bought a computer HCL Home Pc Sl No. 4083A1397731from company 2yrs back for my own use. The after sales of the service is very worst you cannot express in words.. When ever you call the customer care telephone number[protected],25584624 it goes to ivrs and it holds for a long time no one will attend the call. If at all by chance if some body picks up the call they will ask us from which company you are. If you say I am calling from residence. Then their response will change saying that the residence complaint will be attended in the evening only. If you ask when they will say we cant say at what time and they will never come back to attend on the same day. After a long follow up one day you will find one engineer will come to your house and that engineer will not be having knowledge about their system only. He will question us what is the problem. I I lodged a complaint on 16 Jan 2010 for having internet connection is not getting connected to the system. As I have BSNL broadband which is working fine but the system could not be connected to it. A person from HCL visited on January 22, 2009 to rectify the problem. But he could not do anything as it seems that he doesnt know anything. He was telling that your computer is having virus thats why it is not getting connected. To remove the virus we will charge because it is not covered under warranty. How is it possible when the virus is affected how the system is working fine. Today also I have lodged a complaint against this to HCL. Till now no one had called me. I want some one from HCL should take ownership to respond to me. Please help me in this regard. Subramanian KK [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
14th June, 2010
Dear Sir/Madam,
On Saturday, the 29th May, 2010 I purchased a new HCL Desktop COMPUTER ECZ with HCL TFT Monitor ( COMPUTER NO.4104AC398656 from HCL authorized Dealer M/s. SSDN Infosolution, G-II, Raja House, 30-31, Nehru Place, New Delhi # G-7, Sidharth Building 96, Nehru Place, New Delhi. The purchase Invoice No. is RH 572 dated 29.05.2010 (The telephone Numbers of the dealer are 41011333, 41011444, 46502700,[protected].
From the very first day, I purchased this computer, it is giving problem. The Engineer who installed the computer at my house (Mr. Anurag Singh (M) [protected]) damaged the CD Drive’s opening Flap himself while installing the PC. The Flap was broken by himself, he somehow managed it by pasting some cello tape temporarily and promised me to get the Flap replaced next day. Since that day I have been continuously speaking to him number of times every day to replace the CD Drive outer Flap he kept promising me to attend the complaint but never turned up and after some days he said that HCL company will now replace the Flap. He now says that it is not our duty to replace any thing broken or damaged while installation.
Another problem is that the anti-virus programme McAfee provided with the computer could not be activated through the internet even after trying for hours for many days. Luckily one day I got the McAfee anti-virus programme activated after waiting for one hour or so through the internet but the very next day when I opened the computer and I found that the main START UP files and WINDOWS files are corrupt and the PC was not starting at all. Many other drivers and files were also corrupted. Hence the PC become useless. Though somehow I managed some temporary arranged myself but the PC need a careful and thorough examination by a competent Engineer. I have also met the Dealer but he didn’t show any interest to my problem and tried to establish that as if I have corrupted my system myself by my own mishandling and respond very casually. I have complained to HCL customer toll free number but inspite of attending the problem they also shifted the issue to the dealer. Now what else to write, my computer is under warranty, I do not know whom exactly I should approach.
In view of all the above genuine problems, I am facing with the new PC which has been purchased hardly 15 days back, I earnestly request kindly to send some competent Engineer from HCL to examine the PC and help me out.
With kind regards,
( B.B. TIWARI )
(M) Number [protected]
Dear Sir/Madam,
On Saturday, the 29th May, 2010 I purchased a new HCL Desktop COMPUTER ECZ with HCL TFT Monitor ( COMPUTER NO.4104AC398656 from HCL authorized Dealer M/s. SSDN Infosolution, G-II, Raja House, 30-31, Nehru Place, New Delhi # G-7, Sidharth Building 96, Nehru Place, New Delhi. The purchase Invoice No. is RH 572 dated 29.05.2010 (The telephone Numbers of the dealer are 41011333, 41011444, 46502700,[protected].
From the very first day, I purchased this computer, it is giving problem. The Engineer who installed the computer at my house (Mr. Anurag Singh (M) [protected]) damaged the CD Drive’s opening Flap himself while installing the PC. The Flap was broken by himself, he somehow managed it by pasting some cello tape temporarily and promised me to get the Flap replaced next day. Since that day I have been continuously speaking to him number of times every day to replace the CD Drive outer Flap he kept promising me to attend the complaint but never turned up and after some days he said that HCL company will now replace the Flap. He now says that it is not our duty to replace any thing broken or damaged while installation.
Another problem is that the anti-virus programme McAfee provided with the computer could not be activated through the internet even after trying for hours for many days. Luckily one day I got the McAfee anti-virus programme activated after waiting for one hour or so through the internet but the very next day when I opened the computer and I found that the main START UP files and WINDOWS files are corrupt and the PC was not starting at all. Many other drivers and files were also corrupted. Hence the PC become useless. Though somehow I managed some temporary arranged myself but the PC need a careful and thorough examination by a competent Engineer. I have also met the Dealer but he didn’t show any interest to my problem and tried to establish that as if I have corrupted my system myself by my own mishandling and respond very casually. I have complained to HCL customer toll free number but inspite of attending the problem they also shifted the issue to the dealer. Now what else to write, my computer is under warranty, I do not know whom exactly I should approach.
In view of all the above genuine problems, I am facing with the new PC which has been purchased hardly 15 days back, I earnestly request kindly to send some competent Engineer from HCL to examine the PC and help me out.
With kind regards,
( B.B. TIWARI )
(M) Number [protected]
HCL — SERVICE IS VERY WORST
MY PC MONITOR IS FAULTY SO SERVICE PEOPLE IS NOT COMING BUT, I FIGHT THE COMPLAINT SECTION HE COME AND REMOVE THE MONITOR IN DATE OF 12.05.09 BUT STILL TIME I HAVE NOT RECEIVED MONITOR BUT SERVICE IS VERY VERY POOR I AM VERY DISOPPOINTED TO UR SERVICE MY NAME IS KUMAR TATA TELE SERVICES LTD TIRUNELVELIPHONE NO; [protected], [protected], SERVIC SLIP NO; 85798