Address: | Pune, Maharashtra |
I have purchased 25 laptops from HCL for my customer ( Kishor Pumps Pvt. Ltd) for which I have given the order and it was clearly mentioned on the order that 3-year onsite warranty for all parts. we are facing the following problems
We are facing the following problems in the same.
1. After 1-2 months we are told by HCL that we will not give onsite warranty as the sales team have not transferred the amount to service team ? ?
2. After 1-year when we asked for the service of battery we are told that battery has only 1-year warranty. The HCL representatives had committed 3-years warranty on all parts to KISHOR Pumps that time. I was there at the time of finalization.
I have personally written to almost all of HCL concern persons but no response from them.
Please help me in this regards Was this information helpful? |
Post your Comment