[Resolved]  Hcl Laptop — Unable to get the service and response

Address:

West Delhi, Delhi

I have purchased a HCL laptop from nehru place S.S.D.N Infosolutions and also got the Mcafee with the subscription for 3 years
from past 4 days i am trying to install mcaffe but it is not getting activated , i have tried requesting a lot with the manger Mr Ravi from S.S.D.N Infosolutions for providing the assistance for the software they are not ready to help me out anything finally after a long conversation they give the number for HCL support (number [protected]) and ask us to speak to them, when i tried calling HCL they took remote of the laptop and worked for a long time and unable to activate Mcafee they just told me that they will install a Dump in the laptop for mcaffe then it will be working fine.I had spoke to Mr Ravi from SSDN Infosolutions and try to get the things resolved but he told me that he will install the mcaffe , then i got a call from HCL Mr Deepak who took the remote and asking me to wait he also worked for a long time and unable to resolve the Mcafee issue .I told him that Mr Ravi will help me out in giving the Mcafee cd then Mr deepak refused me to go to the dealer and also told me if i will go get the mcaffe installed My laptop will be out of the Support boundaries of HCL .Mr deepak asked me to send the snapshot of error code on hcltouch.[protected]@hcl.com & [protected]@hcl.in and ask me to wait for two weeks i told him that i need to speak to the supervisor they simply refused and told me cannot transfer the call .Now the HCL people are not even behaving well or unable to give me a solution for Mcafee installtion.

Please help me out with the solution as i am really frustated with the misbehave and irresponsive nature of HCL Staff

Saurabh Mongia
[protected]