[Resolved]  Hello Travel / Great India Travels — Encouraging and Selling Fake Travel Packages

Address:Central Delhi, Delhi

Hello Travel / Great India Travels named company wesite www.greatindiatravels.in offering goa packages in 5 star hotel for 2Nights/3Days in 2999/- only. when i communicated with hotels in goa they said we dont have any such agent to whom we provide such low and fake packages.

They are saying to pay amount through online, i dont know uptill now how many customers would have been cheated by them.

I hope you take some strict action and stop this malfunctioning.

Top Urgent

PHONE NOS : [protected]
Concerned Person: Raj Chaturvedi
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Mr. Chaturvedi,

We tried contacting you on the number provided, however was not reachable. Yes, you're right we do provide 2N/3D package in 2999/- in various 3 to 4 star properties across India and not only this we also have a 7N/8D package for 6999. We do have certain Terms & Conditions attached to them, they too are available on the website. Its not necessary that the resorts may have direct tie up with us, we have intermediate vendors to get the bookings closed. There's nothing hidden, entire details regarding the package as well as the TnC are there on the website. You can always avail these packages anytime.

Warm Regards,
Team Hellotravel
Dear Sir

The packages are genuine and inventory is bought in bulk from same hotels with the company called 1Touch Solutions (http://www.1touchsolutions.com/). As mentioned on the site we make offers/packages available to our customers subject to availability in these hotels.

You would be aware this is standard practice in the industry that hotels sell inventory in bulk to sell further. We already have thousands of satisfied customers made over the period of time.

We assure you to provide best services and would request to take your complaint off from here as it unnecessarily spoiling our name.

Pls call our helpline number for further assistance at[protected].

Arun
Dear Sir

The offers and list of hotels/resorts provided on the site (http://www.hellotravel.com/deals/7372.html) is very much authentic and we do provide various offers to thousands of our customers. Inventory is bought in bulk through our partner by the company name 1Touch Solutions (http://www.1touchsolutions.com) and also through their affiliates/partners. The hotels/resorts are made you available subject to their availability.

You would be aware that there is a standard practice in the industry that hotels sell inventory in bulk to sell further. Though terms and conditions are mentioned on the website (http://www.hellotravel.com/deals/7372.html) but we also offer full refund even after the payment is made in case customer is not happy with the offer.

I once again assure you that we are running very ethical business and everything said or mentioned is very authentic and genuine. We are fully committed to give our customers best of services,

Pls reach to our helpline number during office hours for any further assistance:[protected] also mentioned on the website (http://www.hellotravel.com/deals/7372.html). You can also write to us - [protected]@hellotravel.com

In the end, I kindly request to take off you complaint as it is unnecessarily spoiling our name and hurting our business.

Warm regards,

Arun
Hello Travel Team
I have been been having a similar frustating experience with Hello Travels. The smooth talking sales folks, promise Hilton and Hyatt with 100% confirmation. I paid an amount of INR 2999 vide transaction id 10291201 and since then have been chasing for various hotels which are on the resort list provided.
1. If I choose a hotel for a date - Ras Resort Silvassa, I am told it is not availabel for that date.
2. If I ask give me any date for the same resort over the next 3 months, I am suddenly told - the contract with that resort is closed - why is it on the list of approved resorts then ?
3. I have asked for dates and location that I can pick out of but I am always sent the standard resort list.

There is a definite fradulent operation running from Hello Travels. This will be evident in the fact that till such time as you make the payment, they will hound you and after making the payment -they dissapear . The names of the people you ask - who have interacted with you earlier - are always on another endless call which will never end if you indicate that you will wait or are on leave. The same person assumes multiple names and different people provide different reasons for no meeting your request.

I believe the plan is to drag in on for 9 months after which your voucher has nayways expired and Hello Travels is not bound to entertain you after that. I would be surprised if they have an employee called "Arun" even.

A thorughly disgusted customer,

Anthony Sequeira
I totally agree with all the complaints mentioned by different customers since i myself experienced the of GREATINDIATRAVELS.in.

These guys are full of since before purchasing they call the customer in every 5 mins but after that they are not even bothered to pick the phone call of the customer. I purchased 2 packages of 5499 from 1 of the thief of this group - Rohan for which he promised me that i would get a blackberry curve as the gift if i purchase 2 packages in my name.

After i purchased the packages, that guy is not even picking up my phone... WOW!.. But let me tell these guys straight forward that this time they have screwed up themselves because if i don't get any gift or proper services from them within 2 days time then they would experience hell on this earth through me!

Completely frustrated customer,

Amit Singhal

Executive Name: Rohan / Akshay

Contact No: [protected]
tht's correct. they were talking so sweet and calling 3-4 times in a day and now after getting the fund in their a/c they are just bluffing. none of them are picking the call. it seems the company is only into duping customer.
Hi, Greatindiatravels.in is a fake sight for wrong information & fool around people, same happened with me. they made me purchase 2 packages promising Philips home theatre & now, when i cal them up they are not picking up the call neither replying on emails.

i am surprised to see such frauds taking shadow as a holiday planner & fake around people, more surprising is they have fraud call centre & people running such a company with a website on net & online payment gateway.

This company should be punished & made to get shutdown, it runs with different names Greatindiatravels, Hell Holidays etc.

regards

Pankaj S
Hi,

I have started believing to all the comments posted by my friends in this site related to Great India Travels. Mine is a recent example of being kept in dark throughout. I got in touch with a sales executive Mr. John Varkey who was very nice and persistent in calling me to buy the deal which sounded to be very attractive and after a lot of attempts from his side and assurance on mail for providing accommodation once i buy the deal, i went ahead buying the deal.
I bought 5499 package on 29th June 2012 only after Mr. John communicated on mail that i will get the accommodation as per my choice from their list of hotels (which was sent to him) which he mentioned has being confirmed from the hotel authorities too. I insisted him to get me the confirmation from the Hotel authorities to double confirm the deal but he told me that i would get once i buy the deal. Then today morning to my surprise i got a call from the Company for verification and they told me that i would not be confirmed of the hotel bookings anytime soon as i have not booked prior to 30 days of my travel. So just to initiate sales and get the funds in their acc., i was miscommunicated and given false promises that as an exception they will consider this case as they had inventory. i have been trying to get in touch with the authorities repeatedly since morning but efforts going in vain as the ppl. are well trained to ignore these complaints by simply disconnecting the lines.
I am still trying to check with them if these guys are really interested in solving the query and continue their travel business or shut it down. Will definitely update you to help you decide whether they can go for this Company or go for other good reliable options and not disturb your blood pressure.

Regards
VP
I, am also cheated by same manner by great india travels india. Mr.Gorang(cell no.[protected]) has assured me that i will get holidat booking on14/7/12 to 15/7/12 2 night 3 days for alibaug Maharashtra State if i book today and made payment immedate now i came to that Mr.Gorang false represation/misguide cheated to me that booking will be done after 30 to 45 days to fill up form and same extra charge will be paid through D.D. i was cheated by him, i was inform that please cancelled my booking i.d.9532101 and send mail as i am no more intrested for same due to your"s represenative false statement and commitment only for who to sale u product /package and targeted innocent customer by way of your marketing . Regard akhilesh
Yes I am also having problem with this company. They grabbed my Rs.5499 (when i actually tried to pay ONLINE,
USUAL WAY, it was unsuccessful because there is no security support and rejected. After some time i got advise from my bank that the money is transferred ?? That MEANS they copied the log in information from the site and used the information to collect the money some other way!! When contacted them they first said money is on
hold and later confirmed receipt. They sent me a message confirming same and informed that my VOUCHER
sent by Courier with some parcel information/courier name. Three weeks passed and no courier arrived and the courier company said the information given is for a parcel to Punjab and not for my area, kerala. Now they ask us to contact on[protected] and this number gives auto response ""ur call is important to us. pse hold on for our rep... etc" and after some time says 'good bye' and gets cut off ??? AD CAME IN THE NAME OF GREAT INDIA
TRAVELS AND MONEY COLLECTED BY 'HELLOWTRAVEL' . I AM PURSUING ALL POSSIBLE AVENUES,
FIRST DIRECT TO THIS COMPANY AND IF NO RESPONSE, POLICE CYBER CELL AND OTHER LEGAL
WAYS.
Mustafa, Calicut keala Mob[protected]
Reed carefully how they cheat me.



I booked 3 packages in January and then used within 2 months at Goa.
Mr Dharmesh Kapadia, Transaction ID: 10296062,
Mr Mehul Kapadia, Transaction ID: 10311389,
Mr Dinesh Kapadia, Transaction ID: 10311392,

2/242, Maleshwara Street, Rusatmpura, Surat, Mobile Number [protected]

After that 19 June i got a call from One Touch Solution Mr Shailesh; [protected] with full details of my submitted to Great India Travels / Hello Travels.
He offered me to book two more packages to get Dell mini laptop as offer on phone and send email also.
Email details are at below and phone is recored at our company security system.
…………………………...

Holidays Greatindiatravels
Jun 19



to me

Dear Sir,


Greetings of the day !!!

As perv our telephonic conversation if you will register 5 packages today and provide us references you will be getting a dell mini laptop from our side in under a reference scheme assure.

And the packages is completely valid for 4 adults .


Thanks & Regards

India Mart
…………………………...
Even Ankansha :- [protected] also supports him and told me to book early for one more package to update Dell mini laptop to i-5 processor based 42000/- rs approx amount as a maximum package provider by single email id and phone number.
So I booked one more package same day in the evening time.
…………………………...
Support Great India Travels
Jun 19



to me

Mr/Ms darmesh kapadia,

Transaction Id: 9021931

Thank you for choosing a wonderful holiday package of 7Nights/8Days. You should receive your holiday vouchers & free gifts in the next 10 days. Please call us at[protected]:30 am to 6: 30 pm) or mail us on [protected]@greatindiatravels.in, if you do not receive it or need any clarifications on using it.

Kindly refer below for the package details:

* Group booking is not allowed i.e. no more than one package can be utilized at the same destination & date and the package cannot be split.
* Package is valid for 4 people (2 adults + 2 children under 18 yrs) sharing a 1 Bedroom apartment or equivalent.
* This is an accommodation only package. Meals, transport and personal expenses are not included.
* Package is valid for 12 months from the date of purchase.
* All bookings should be done minimum30 days in advance.
* All bookings are subject to availability.
* No booking will be confirmed during the blackout period which is from 20th December to 7th January.
* You are required to send a DD of INR 750/- for the package of 7Nights/8Days
By availing this package you'll win yourself a Free UCB gym bag worth INR 1299/- and UCB sunglasses worth INR 4999/-.


You may check available locations, hotels and detailed terms & conditions athttp://greatindiatravels.in/terms-and-conditions.php


Enjoy your holidays!
Team Great India Travels

Support Great India Travels
Jun 19



to me

Mr/Ms Nimisha kapadia,

Transaction Id: 9031233

Thank you for choosing a wonderful holiday package of 4Nights/5Days. You should receive your holiday vouchers & free gifts in the next 10 days. Please call us at[protected]:30 am to 6: 30 pm) or mail us on [protected]@greatindiatravels.in, if you do not receive it or need any clarifications on using it.

Kindly refer below for the package details:

* Group booking is not allowed i.e. no more than one package can be utilized at the same destination & date and the package cannot be split.
* Package is valid for 4 people (2 adults + 2 children under 18 yrs) sharing a 1 Bedroom Apartment or equivalent.
* This is an accommodation only package. Meals, transport and personal expenses are not included.
* Package is valid for 12 months from the date of purchase.
* All bookings should be done minimum 30 days in advance.
* All bookings are subject to availability.
* No booking will be confirmed during the blackout period which is from 20th December to 7th January.
* You are required to send a DD of INR 550/- for the package of 4Nights/5Days By availing this package you'll win yourself a Free UCB gym bag worth INR 1299/-.



You may check available locations, hotels and detailed terms & conditions athttp://greatindiatravels.in/terms-and-conditions.php


Enjoy your holidays!
Team 1Touch Solutions

Support Great India Travels
Jun 19



to me

Mr/Ms Nimisha kapadia,

Transaction Id: 9022218

Thank you for choosing a wonderful holiday package of 7Nights/8Days. You should receive your holiday vouchers & free gifts in the next 10 days. Please call us at[protected]:30 am to 6: 30 pm) or mail us on [protected]@greatindiatravels.in, if you do not receive it or need any clarifications on using it.

Kindly refer below for the package details:

* Group booking is not allowed i.e. no more than one package can be utilized at the same destination & date and the package cannot be split.
* Package is valid for 4 people (2 adults + 2 children under 18 yrs) sharing a 1 Bedroom apartment or equivalent.
* This is an accommodation only package. Meals, transport and personal expenses are not included.
* Package is valid for 12 months from the date of purchase.
* All bookings should be done minimum30 days in advance.
* All bookings are subject to availability.
* No booking will be confirmed during the blackout period which is from 20th December to 7th January.
* You are required to send a DD of INR 750/- for the package of 7Nights/8Days
By availing this package you'll win yourself a Free UCB gym bag worth INR 1299/- and UCB sunglasses worth INR 4999/-.


You may check available locations, hotels and detailed terms & conditions at http://greatindiatravels.in/terms-and-conditions.php


Enjoy your holidays!
Team Great India Travels
…………………………...
We received glasses and bags with voucher for all three packages as offer, but still not received any laptop as told & mailed by Shailesh / Raj / Rakesh / Aankansha for total packages offer.
Even they are not replying my calls or pick up the calls. Still they are working in your company and talking like same as they talk with me. We found it’s a big fraud made with us from theses email ids and phone numbers.
Just before 5 minutes I record one more call with same details from [protected].
check below link also.

http://www.mouthshut.com/websites/Hellotravel-com-discussion[protected]
Amit singhal,
I Joined your gang... I Was told that I would be getting blackberry curve too!
I 2 Feel that if we let this go, they will continue these malpractices..
I Again am not sure, if the deal is that bad, but The way they are selling it, is horrendous, to state the least
Have you got the blackberry/ your refund - whatever you were seeking??
Let me know, as I surely cant take this lying down, having been myself there in Hospitality, & having understood what is the value one has to keep for a term known as commitment.
I really take this personally as Indians have kind of let this go, by either cheating or getting cheated! & Thats not how things will improve.
lets connect to get this sorted,
Going to lodge a complaint with cyber crime cell of CBI, all please e-mail your detailed complaint at [protected]@yahoo.com at the earliest.
I have sent all the sms providing my e-mail id, mail me by monday morning positively
I totally agree with all the complaints mentioned by different customers. i am also cheated by great India travels India.
I purchased total 3 packages of 2 packages Rs 5499 and 1 package of Rs. 3999.
I have 3 packages booked as below mention:
1st: Rs.5499/- booking ID: 9880761
2nd: Rs. 3999/- booking ID: 9882365
3rd: Rs. 5499/- booking ID: 9908920
from 1 of this group – Mr Gaurav Thakur (email sign below) promised me that I would get a I ball mobile free as a gift when I purchase 1 more package of Rs 3999/-.
Gaurav Thakur
Sales & Promotions Team
Great India Travels
Contact No+91_[protected]
E-Mail: [protected]@greatindiatravels.in
Website: www.greatindiatravels.in

After 2nd package booked Mr. monty rathod says and promised me if you one other packed book of rs 5499/- then you will free blackberry 8250 mobile free and also cancel 3999/- package and refund with in 2 hour. ( mail attached below) It means blackberry mobile free on 2 packages of Rs 5499/-
From: promotions greatindiatravels.com <[protected]@greatindiatravels.in>
To: [protected]@yahoo.com
Sent: Thursday, July 26, 2012 3:26 PM
Subject: refund

if you will book one package today (5499) your will get blackberry 8520 mobile day after tomorrow and also refund 3999 package in 2 hours

Thanks & Regards
Monty Rathod
On next day When I received call from verification department from greatindiatravel he said no any scheme like above says..no iball or blackberry mobile dispatch from here. Only bag and glass dispatch as a welcome kit.
Then I faced this is all fraud and cheater.
Now, I want all my transfer money back. I don’t want any packages.
Refund my total money Rs.[protected]+3999+5499)
Regards
Sujit Dharsandia
+91-[protected]
I am also a victim of fraud by this company.I was promised that packages are being couriered but despite that it is almost two and a half month and there is no package and gifts as promised have arrived.

I fully agree with you and seems that I have lost my money here and if you all would like to work together by taking legal action or any other action jointly let us do that so that such fraudulent companies be taught a lesson and also may help us to recover our hard earned money.

regards,

Tajinder Kharbanda
M: +91 [protected]
I just got a call from great India travels, today. They gave me the details & mailed me the information about the voucher. I personally thank you all for saving my money as i was just going to purchase the same tomorrow
I thank you all my friends here, a I just received a call from great India travels. The person called Ravi called & mailed me all the details for the voucher of Rs 2999 for 2 nights-3 days in Goa. Thank god u have saved my money & I suggest all other guys that the best way to purchase a package is through local agents other than online bugglers
Hi,
Am also been cheated by Great India travels since July 3. I had booked a package of Rs 6999, with payment id 9345996, and was assured I wud get the kit within 3 days, but after 10 days of repeated follow-ups I didn’t get any kit from the Great India travel team.
Before-hand the customer care executive Mr. Rajeev (phone- [protected].) fakely informed me about the discounted air-fare for to and fro travel to Thailand will be given to me for Rs.11500 instead of 15621 (present rate) from Mumbai
airport, visa clearance procedure will also be assisted by their team present at Thailand airport, lunch and dinner cost and sightseeing by hotel transport is also included in my package, and no extra cost will be paid for this package except for the Rs750 Demand Draft.

But On 13th July I got a call from Mr. Sudhir who informed me that I can’t get this package as there is no Blue-Dart service available in my area pincode-392015, and asked my consent, whether to refund the same.

I also agreed for the refund, but the customer care executive asked for my Debit card no., cvv no., validity date and also had asked and taken my pin no. for the refund verification process of my July 3rd Rs.6999 (payment id 9345996) package

Now after receiving of my card details he told that we can deliver the package through DTDC as it is available in your location. But by the mean time they have transacted two more package of Rs.5499(payment id 9580623) on July 13th and Rs.6999(payment id 9595943 ) package on July 14th. . and still yet not refunded me my previous amount but yet fraudly transacted these two more packages without my knowledge. They have also shown me fake attraction like I-phone, black-berry etc for those fakely transacted packages.

Because of this am not in a position to use the account again, and am afraid about any other fraud transaction in future through my this Account no.

On 16th I got a call from the Great India team where they mentioned clearly that they only provide Accommodation and nothing else.

I had also repeatedly mailed all these information to them via email id- [protected]@greatindiatravels.in, and they had also replied for my refund within 10-15 days, but I didn’t receive any within the time period.

Because of all these issues, I consulted INDIAMART team (as Great India Travels is affiliated with them) for my refund and registered a complaint in Grahak Suraksha Kendra, after briefing my fraud details to :
Mr. Dillip Jena
CHIEF OFFICER & CHIEF CONSUMER ADVISOR RAJKOT SAHER JILLA GRAHAK SURAKSHA MANDAL, RAJKOT

Vigorous repeated follow-ups were made from both the fronts and Legal notice was also sent to Great India Travels and One Touch Solutions by Grahak Suraksha Kendra, Rajkot, and at last with these helpful efforts I got my entire package refunded.
I am sincerely thankful to Grahak Suraksha Kendra Rajkot (Mr. Dillip Jena) and Indiamart Team (Mr. Arun Tyagi Sir, Mr. Sanket Pradhan Sir and Shweta Pandey Maam).

Fully Frustrated Customer
Rakesh Rout
[protected]@yahoo.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Great India Travels
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    23%
    Complaints
    30
    Pending
    0
    Resolved
    7
    Great India Travels  Phone
    +91 11 4378 3333
    Great India Travels  Address
    310, Verdaman Dimond Plaza, D B Gupta Road,Pahargunj, New Delhi, Delhi, India - 110055
    View all Great India Travels contact information