Hero Honda — Complaint regarding the service of bike (splender)

Hi,
I have Hero Honda Splender+ which i purchased from Prakash Motors, Bangalore.
As i feel that getting service done from hero honda service center is better than getting it done
from some private service stations.
But i have experienced problem always related to time and the quality of service.

6 months back i complaint to the person named Ravindra (which is manager )regarding the time taken more then the
promised one. Because they took 2 extra hours then the promised one. But he answered that its ok, 1-2 hours
deviation in the promised time is fine.

Today, i called to service center at 5.00 PM and they asked that it will take another 1/2 an hour and i can come at
5.:30, but till 6:45 my bike was not ready. Even i was pushing them to do the service.

And the biggest problem was that they did not wash it before the service and were claiming that its already done.
When i confimed with the technician he checked and told that washing is not done.
Without washing they were ready to give delivery of my bike.
I complaint it to the supervisior of the service ( Suresh and Srinivas) but i got all the silly reasons.
I even checked with Ravindra(who i think is the manager of the Prakash Motors) and his answer was also
not satisfactory.
Something need to be done urgently and their process needs a checklist before delivery a vehichle.

Another important thing that customer take hell lot of pain to come to the service center for the service
and they are required to wait for 1 - 2 hours even after the confirmation.

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Regards,
Deepak Singhvi
Bangalore
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