[Resolved] Hero Honda — Poor AfterSales service | |
I have a Hero Honda CBZ(2001 model). Unfortunately for me, the bike is no longer in production and my bike is in a terrible condition due to unavailability of parts. I had been at the ' M/S Shree Samarth Automotive' Service Center(which is a part of ' M/S Shree Samarth Automotive' from whom I had purchased the bike) about three months back, in order to replace the silencer but due to the unavailability of parts, I still haven't managed to get the silencer replaced. I finally, went to Bangalore and to my luck, the silencer was available at one 'Prakash Motors'. My bike, at the moment, is lying in one of the Hero Honda service station in Margao(Goa) for about two weeks. I had been informed that it takes approximately 6 days for the parts to arrive if ordered but it has been more than 8 days now. When enquired about the status of repair, the supervisor rudely asked me to take the bike back. I guess, Hero Honda doesn't value it's customers once the bikes are out of production. I only pray for those millions, who believed in Hero Honda and have purchased it's motorcycles, not to be disappointed the way I have been. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
SIR, TODAY ON[protected] I TOOK MY PLEASURE SCOOTY ON YUVA MOTORS LTD. YOUR AUTHORISE DEALER. I WAS ASKED TO COME AT 4:15 P.M. TO TAKE THE DELIVERY.BUT WHEN I REACHED THERE AT 4:14PM. THEY GAVE ME THE GATE PASS AFYER TAKING THE PAYMENT OF RS.175 AS IT WAS SECOND FREE SERVICE.AFTER TAKING THE GATE PASS, I HAVE TO WANDER ABOUT FOR HALF AN HOUR TO TRACE MY PLEASURE NO. HR51AE1569 TOKEN NO.103. DATED 14-8-09. AFTER THAT I WAS TOLD BY THE GATEMAN THAT UR PLEASURE WILL BE IN THE WASHING. I WENT THERE IN THE WASHING SECTION, IT WAS IN QUEUE AFTER I0 BIKES. I HAD MY 60 YEARS OLD FATHER WITH ME WHO WERE HARRASSED BY THE EMPLOYEES OF THE ABOVE SAID DEALERSHIP. THERE WERE MANY MORE PERSONS LIKE ME. BUT THE THINGS ARE NOT IN UR NOTICE. I GOT THE DELIVERY AT 6:PM INSTEAD OF 4:15PM TILL THEN NO ONE COULD DO ANYTHING INCLUDING THEIR G.M. MR. SHINGLA. SIR, TELL WHAT IS MEANING OF ISSUING A GATE PASS?PLEASE TAKE NECESSARY ACTION SO THAT REPUTATION O[censored]R COMPANY MIGHT NOT BE DEFAMED DUE TO UR DEALER WHO DOES NOT LIKE TO MAINTAIN THE PERAMETERS PRESCRIBED BY YOU.
ZMR KARIZMA BIKE1. PRICE 2.Module 3.Colour 4.
Phone no Please request Cal me my number-[protected] My name Mukesh kumar
Thanking you
Phone no Please request Cal me my number-[protected] My name Mukesh kumar
Thanking you
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+91 11 3989 8918
D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
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SUMIT BARKA
HONDA SIEL CARS INDIA LTD.
Sr. EXE.
[protected]