[Resolved]  Hero Honda — complaint against service provider in jagraon , punjab

Address:

Ludhiana, Punjab

This is in reference to my complaint regarding your authorize service center AS Automobile, Jagraon, Punjab.

I purchased Hero Handa Splender from your auth dealer AS Autompbile Jagraon, Punjab on 21 June, 2011 in the name of Jagjeet Kumar.

As per your terms regarding warranty I visited your service center regularly and had serviced my bike thru your service provider.

Few days back I faced a problem in the shockers, they got leaked.
As according to DOP bike was in warranty so I visited service center on 04 June, 2012, they said it will take some time to analyze it,
I said ok no problems go ahead but make sure to resolve my problem.
But after 4 hours their technician (I forgot the name) came to me and said there is no problem in shocker moreover you had not serviced
Your bike thru proper channel KMs are over and gave so many reasons, I just asked him why are you giving these absurd excuses
After 4 hours why you had not told me this earlier.
He again said ok just go from here till now there is no problem in shockers, come again when there is visibilty of leakage on shockers.

Then again on 09 june I visited service center because there was heavy oil on the shockers, they again said to me to wait.
But this time the scenrio was totally changed they started abusing me cursing me and started misbehaving with me.
They was just saying your warranty is over, I asked them why wty is over I had purchased on 21june and for that still 12 days left.
Moreover if issue is with warranty then why you are misbehaving with me. At last after all this they didn’t resolve my problem and
Said to me leave the service center without giving me any proper reason.

This is way how india’s largest bike selling company behaves their customers
Customers who had made Hero as a number 1.

Wow the person who hade made the company was now treated like this.

But I would like remind you that if you don’t respect your customers then one day surely who will be at bottom.

I have no personal grudges with company, I have only grievance with this local service provider.

Your kind intervention required so that these peoples will also learn some manners to treat with someone.

Also kindly tell me why these peoples have not gave me the proper reason that wty is over.

Your fast action will be highly appreciated otherwise I will left with no option.