[Resolved]  Hero Honda — poor service

Address:Jammu, Jammu and Kashmir

Dear Sir/Madam,

Yesterday i visit to Hero Honda service center for repair my bike Glamour ,there is one executive at front counter who submit all bile with job card , i ask him i need to repair my bike , he said go to store man first check parts available or not , then i go to store man for check parts available or not,store man ask go to first supervisor , engineer said go floor supervisor , there is no person who give me solution , job card supervisor said me, sir bike estimate round 10000/- without he checked ,at least job card completed with in one hoUr , job card executive said Ur bike 'll be complete 9/1/12 4: 30pm
job card no 108038 JKO2AN-0775, today i send to a person for reeving my bike , there is no bike repair no executive response , i call many times on service no ,that is mention on job card ,, 2430300,2430565,,, result poor service,,,,,,,,

Thanks & Regards,
Raj Shah
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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I have purchased a super splender on 27th November, 2009. from SAKSHI MOTORS, Tinsukia, Assam. The customer care service of the dealer is very poor.. They don't have sufficent working staff. Above all They have forecefully attached all the accessories viz. Security Remote Control, Side busket, and Lemination etc. But they have not issued the Money recipt of the above mentioned accessories. SAKSHI MOTROS, TINSUKIA is a very worst dealer. Company should take necessary action against the dealer. I will go to Consumer Forum against the dealer.
Dear Sir,

I like to drive bikes and scooter only of Hero Honda make, and our family members own all shorts of bikes & scooter of this make like Passion, Ambition & Pleasure but the only problem that we live in Raigarh, Chhattisgarh where our Dealer is Goyal Automobile. He sale 1000 of bikes in a month or more that that but does not have infrastructure to maintain for after sales service. Every time we give our bikes for service he always return by simply washing and not solving any problem.

Sir,
We are really helpless for servicing of our bikes as there is no alternative to go anywhere in raigarh for service. Please try to open a separate servicing center at Raigarh as the place has heavy potential for the business purpose. Or strictly instruct Goyal automobile to deal with the customer problems and instruct his employees to behave properly with the customer as they are also very rude in behavior.
As i am one of your customer i purchased hero honda spIendor in march 2008 from NIRMAL MOTORS, KARNAL, but unfornutely on the ist free service i found my papers misplaced than i start tracing but couldn't found . Now i requested nirmal MOTORS to issue me the duplicate, i submitted 3 times affidavit but nothing has been done so far, Now they are asking for Rs. 800/- for issuing duplicate papers .

I am riding my bike on my risk without papers, So please do needful other wise i will have to file against company in Cosumer Court .
dear sir

i have purchased herphonda passion bike at m/s s m ghatge kolhapur, maharashtra.
since begining i m suffering fsteering problem, sometimes it is too hard and sometimes steering wobbling. i showed three times to rectify the problem but every time they are repling that fork is loose so we have tight it.
last service on 22nd of march i told specific complaint of fork noise, after completion of service i checked but steering noise still their. i asked about the maintaince schdule even they have not checked the tyre pressure also, the steering noise at front i showed to them after that they again tight it.
today i m comming to my town, while on the way the steering T" nut was loosed and i felt very bad about the service doen by the S M Ghatage people.
i m not getting a satisfied answer from them.

please look after this service and try to resolve it.

i m dissatisfied abt the service received from the your recommended dealership.

i m waiting your reply. else i will go through the Consumer Court.

for contact me 0091-[protected], 0091-[protected]
My Bike (PASSION PRO) UP/16/Z/0680 has been serviced from DIVINE AUTO, Noida (UP) couple of day ago but service has not done properly

I have facing lot of problem such as:
Low mileage (30 imply)
Chain Pocket sound
Low pick up
Break shoe
No coating and polishing material available

I have already mentioned some of them at the time of servicing but none of them resolved.

For each complain they told to refill new engine oil. in last 7 month I have refilled new oil 7 time.

Apart from that after one day of servicing oil tank has leaked on highway and when I reached to service center then there is a loss coupling problem of oil removal pocket and service man is around 14 year which shows how the promotion of servicing by expert false.

My complains are 1) Poor servicing 2) less experienced staff 3) low quality material and 4) irresponsibility.

With regards,
Ashwini
[protected]@yahoo.com
Sir/ Madam

I have bike cbz model of 2002 . When i went to GAUTAM BIKES everytime they are not giving me a response in a manner. I had given a bike to add a spare part in my bike they told u have to put a bike for a day but they dont have spare part MY job card no.989 on date 19.9.10 and for that i have taken a leave for two days as per given assuarance of Gautam bike. They take 3 days for that spare part and i was suffering from an near miss accident bec it was a part of brake.Also from that i had wasted 2 days and money to call them and to visit the shop. They are not fullfilling the customers need properly ...

PLEASE TAKE A SERIOUS STEP AGAINST GAUTAM BIKES ''SOPAN'' NR.A.M.T.S BUST STOP CAHNDKHEDA AHMEDABAD GANDHINAGAR GUJARAT.PH...23294555..E mail id... gautam [protected]@yahoo.co.in
Atleat there should be a registration of every service of bike at service centre..From that customer company could know that customer is suffering from so many problems bec of their vehicle and their cheap service...
Yes i am totally agree with my complain.
i fully disatisfy to servicing centre of mihir traders.

thnx & regd's
samman.
+91-[protected]
BR-10-H-1766.
SUN MOTORS Sales Executive Mr. Alok Mishra have so bad attitude. and not given the Bike features I[censored] ask and want to more so call me my no. is [protected]
Sender - Sanjeev

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