[Resolved]  Hero Honda Pleasure — Replacement of vehicle

Address:

Navsari, Gujarat

replacement of defective vehicle
To,
The Customer care,
Head Office & Factory
Honda Motorcycle & Scooter India Pvt. Ltd
Plot No. 1, Sector 3, IMT Manesar, Distt. Gurgaon
Haryana - 122050
Phone: +[protected], 2290926
Fax: +[protected], 2290890

Dear Sir,
Sub: Replacement of New Defective “ Hero Honda Plessure "
History of the above said vehicle:
Date of Invoice:[protected]
Name of the dealer: Metro motors, Kaliyawadai,
Near National Highway no - 08,
Navsari, Gujarat
Phone:[protected]
Contact person : Mr. Bipin Itwala ( [protected])

Recent service records:

Honda Plessure - starting problem
Honda Plessure - Auto start problem
Honda Plessure - Faulty dry battery provided by dealer
Honda Plessure - again wiring fault in the plessure & said it is manufacturing
Honda Plessure - starting problem problem
Honda Plessure - Noise will occur in the front side of plessure
Honda Plessure - Air pipe was broken
Honda Plessure - Oil was spoiling & damage the body

From the above service records it is clear that from 7 times the vehicle has been serviced
By Plessure Authorized service center.
Even after repeated complaint and service, the basic problem of vehicle has not been detected and solved by your
Service centers. The money spent is not my constraint here. Still I am not able to use the vehicle comfortably.
The details of complaints shall be collected by your service dealers & i already talk to Mr.Bipinbhai but he was not respond very well.


1. Excide battery problem (used recycled battery at the time of delivery of the vehicle? Or Excide company has supplied sub standard batteries?)
7. Even after completion of one month service centers unable to set the proper idling.they just convince that every time they replace the parts if again problem was occur but never replacing the plessure. can u tell me why replacement was not possible ?
i am not satisfy or comfortable with this plessure so, i need to replacement.

During the past one month of the Plessure vehicle I have faced enough problems and given enough chances to Set right the problems.
Hence hereby I request you to replace the trouble giving "PLESSURE" at the earliest. If the company is not willing resolve my problems,
I have decided to lodge legal complaint as per the consumer act to CONSUMER CELL against the service centers and the manufacturer.
I have collected all the supporting details, However I would like to give a last chance to you to resolve the problem to avoid
unnecessary complications in future.

Hope you will take necessary action in the regard.
Thanks and regards,

Tarun Barua
PHONE: [protected]