[Resolved]  Hindustan Petroleum Fuel Dealer (Tirupati Filling Station, Chandragiri, Andhra — No water in the toilet, Toilet not at all clean, very poor service, vulgar words used by the personnels etc

Name and Address of Retail Outlet : Thirupathi filling staion (District:CHITTOOR)
Complainant Email : [protected]@aquatech.com
Complainant Landline Number :
Complainant Mobile Number : [protected]
Description : Dear Sir, When I was traveling in Thirupathi ( Chandragiri)area I was happend to use the above said on 15th September 09 and I felt it was a bad expereince with the retail out let. My expereince given below. 1. I was refused to give a receipt for the amount I paid for the fuel. 2. THe toilet were not at all cleaned and no water was available. It was in a condition that some body used quite long back and not cleaned for atleast a week. In mater of fact I was with my family ( ladies) and I prefer the gasstation to fill the fuel as they can use the toilet in the gas station. Then I requested the person who was available and I got hte answer that water cant be provided as I am paying for the fuel only not for the other facility and also I got an advice that I can go to a hotel for such facilities. Then I took few pictures of the gas station and a movie clip in the toilet too. During this time few people were gathered and start yelling on us and using worst words infront of the ladies of our family. Also I wondered that the fuel station was issued a ISO certified. As i am living abrad for adecade and I am using so many gas station all over the world and I had a bitter expereince in my own country that too in a reputed company like you. Infact I tried to catact the sales officer Mr. Ravi babu on his mobile No ( As mentioned in the fuel staion office) [protected] and it was not answered and later I found it was switched off. I was planning to complain the incidents and the pictures , vedio cliping to the ISO certified organisation to take a necesry action on the certificate and put it the websites and blogs about our coutries fuel out lets. But before proceding I would like to bring it to your attention and wait for your action. So that I am sending this mail to you and waiting for your action and a reply from you. Hope there will be some response to this mail Thanks H.C.Krishnan


The above said complaint I send to the HPCL website and I received a formal appology from them. But I checked with few friends in Chandragiri and understand that the HPCL dealer fuel filling station is in the same way and still there is no water and hardly no action has been taken.

How can I proceed further. I am planning to file a complain on the ISO certification authority to revoke the filling station ISO certificate for the poor service and non complaince of the ISO procedure. Am I correct? Please advice me.

Also please find attached a movie clip

THanks