Hindustan Petroleum LPG Refill — Delay in delivery of the LPG Refill

Sub: Complaint for act of Black Marketing by HP authorised Petrol Pump Outlet.

Dear Sir,

Myself, Madhusudan Dhar residing at HWP Colony in FCI area of Talcher has registered 3 complaints on three occasions (viz on 04.01.2008, 04.06.2008 and on 13.07.2008) in the complaint book available at your authorised pump outlet M/s Sri Ram Filling Station, Talcher Bypass, Talcher, Orissa about non – availability o[censored]nleaded Petrol on all occasions.

Sir, it may please be noted that most of the time the said pump doesn’t have stock o[censored]n leaded Petrol and customers are forced to purchase POWER (a high rated petrol by HP). Me also have faced the same problems a good number of times. I have complaint many a times to the dealer verbally and three times on written. But it seems that neither HP is interested nor the dealer is interested to provide the unleaded petrol to the customers as because non of my complaints were attended till date and the pump outlet still remains out of stock o[censored]mleaded petrol.

In fact, it is felt that HP and dealer (M/s Sri ram Filling Station, Talcher Bypass, Talcher, Orissa) have joined hands to harass the customers by not providing the basic standard unleaded petrol and wants to Black market Petrol in the name of high cost POWER grade Petrol.

I have already brought the matter to Area Sales manager Mr. Abhyankar Das stationed at Bhubaneswar, Orissa about the matter over phone ([protected]), but he too is unable to justify the matter and states that there is shortage of supply o[censored]nleaded petrol from th company (HP) and hence the problem.

Hence, sir, You are requested to please look into the matter and do the needful at the earliest with intimation to the undersigned for further harassment to the customers by not providing unleaded petrol.

Thanking You

Yours Truly

Madhusudan Dhar,
HWP Colony,
Qr. No.- B-268;
P.O.- Vikrampur;
Dist- Angul;
Orissa – 759 106
Ph.- [protected] (from 17.30 hrs to 08.00 Hrs)