Home Shop 18 / Sagem Blue Mobile My 700 I — SUBSTANDARD QUALITY AND AFTER SALES SERVICE HARRASMENT

I HAVE PURCHASED A MOBILE(RS. 7999.00) PHONE FROM THIS COMPANY IN MONTH OF DECEMBER 2008
VIDE ORDER NO.[protected] DT. 4.12.2008 DELIVERED BY COURRIER AT MY RESIDENCE ON 7TH OF DECEMBER.

IN MONTH OF APRIL 2009 PHONE STOPPED WORKING ALL OF A SUDDEN, I HAVE CONTACTED WITH CUSTOMER CARE AT HOME SHOP 18 THEY GIVEN ME 2 DIFFERENT MOBILE NOS I.E [protected] AND [protected] AS THERE AFTER SALES SERVICE CENTRE AS THE INTRUMENT WAS UNDER ONE YEAR WARANTEE.

AFTER CONTACT ON ABOVE MOBILE NUMBERS I HAVE COME TO KNOW THAT AFTER SALES SERVICE CONTACT OF HOME SHOP 18 WAS EXPIRED ON 31 MARCH 2009 AT ABOVE CONTACTS.

AFTER SO AMY CALLS THEY HAVE REGISTERED MY COMPLAINT ON22.5.2009 VIDE COMPLAINT NO. 1535419 AND GIVEN ME ADDRESS AS PRATHAM TELECOMMUNCATION X-58, OKHLA AND SEND MY MOBILE TO THEM BY TNT CORRIER IN HOME SHOP 18 ACCOUNT NO.74099 WHICH WAS SENT VIDE TNT COURRIER NO. DO[protected] WW DT. 26.05.2009 DELIVERED ON 27TH MAY.THEY CONFIRM ME YOU GET YOUR MOBILE EITHER REPAIRED OR REPLACED WITHIN 12 WORKING DAYS.

TODAY AFTER 25 DAYS I HAVE ALLMOST MADE 50 CALLS AND SPENT MORE THAN 400 RUPEES AND MY VALUABLE TIMES IN MAKING PHONE CALLS TO HOMESHOP 18 BUT EVERY TIME THE SAME REPLY THAT IT WILL FURTHER TAKE 12 DAYS AS WE HAVE NO STATUS ABOUT YOUR INSTRUMENT.CUSTOMER CARE PERSONS HESITATE TO TRANSFER CALLS TO THEIR SENIORS, KEEP ME TO HOLD THE LINE A LONG PERIOD AND DISCONNECT CALLS WITHOUT GIVEN ANY REPLY.

PLEASE HELP ME TO SORT OUT THE PROBLEM OR ADVICE ME WAHT I HAVE TO DO.

SATISH KUMAR SHARMA
MOBILE NO. [protected]