HomeShop18 Customer Care
HomeShop18.com
Customer satisfaction rating: 22%
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2719
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

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Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
203
91

Mobile:
Mobile:
145
81

Additional info
Track Order

Helpdesk

Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
22%
Complaints
2719
Pending
1786
Resolved
203
So far so good - The company responded to our notifications and is working on resolving complaints.

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HomeShop18 Customer Care related pictures (446)

HomeShop18 Complaints & Reviews

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Homeshop18 — Customer data is being shared with frauds

 Faruque Ansari on Jan 24, 2017
My brother from dhanbad has ordered "order id: 183686" some product from homeshop18.

The vary next day, he got a message and a call from a number (7484948501) saying that - you have won a maruti alto.

Pfa screenshot of that message.

Later he has given his account number to transfer 6k as an registration charges.
Contact number and account details of fraud:
Mob. No. 7484948501
Sbi mr. Anjani kumar
A/c no. 20346429175

My concern is that how these guys are getting the our numbers, it means homeshop18 are sharing...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Fraudulant calls

 sabarimanojraja on Jan 24, 2017
I am manoj from baroda,

I have 2times purchased cloths from homshop18.

All offers and.. Couriered details was received on the same number as well. Which is from net the msg received from homeshop18.

To day morning dated - 24-jan-2017 (9.00 am). I have received a msg from the same number as follows

Dear sir, you won home shopping company tv show (Homeshop18). You won 1st prize tat safari & market value 12.4lakh.. Pay only registration fee rs.8499. On 24-jan-2017. For detaisl contact us: toll free no: 18002701335

Like this.
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Homeshop18 — Got no cashback as promised.

 Parth12345 on Jan 23, 2017
I ordered dress materials from homeshop18.com and during payment they offered me to provide cashback in jio money if i'll pay through jio money and i did. Its been four days and i still haven't got any cashback on my jio money account. My order no. Was 144305525. I would be very thankful if you'll help me with this. Please help me with this asap......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — I order spice table i got onlly 5 month is work is warryany is 1 year

 wahid momin on Jan 19, 2017
Dear sir

i purchase a spice mi740 table is work in 5or 4 month after that is not work is touch i call to coustomer cars his gave mi service centre add is i gave my table in vashi service centre his gave a job sheet i go to collection a table the service centre is close down i call to homeshop 18 he tell that plz sir wati 4 day icall u back he call same tell today is 8 month my table is in service centre i cll him/her same as tell what ican do sir plz help me for a god my table is RS-4500
how u file u lost a RS 4500 thousand help me...sir
i have a all proof is bill...
Complaint comments  Read comments Complaint category Mobile Service Providers

Homeshop18 — I'm complaining about two sided bedsheet and comforter.

 krishanand Ravula on Jan 16, 2017
To whomsoever it may concern,
i have ordered a two sided dual colour bedsheet and comforter which i have ordered during the showtime on T.V and what i got after 3 days was nothing same to that shown on T.V. I am NOT satisfied with the product as it is NOT the product i have ordered. So, i would like to return the product back to the company.

Thank you...
Complaint comments  Read comments [1]Complaint category Furniture

Homeshop 18 — Fake product given

 virani harsh on Jan 15, 2017
Sub order number - 127073323
Name - Virani MINAXI
Purchased spice dragon trail mobile 3g+ from homeahop18 . as name suggest dragon trail glass it is. After half month how can scratch occurs on it...if it is scratch resistant?? After complaining since months they are not giving satisfactory answer Nor spice is helping...nor their customer service is helping me..kindly help....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Homeshop18 — Non avail of Rs.200/- against Coupon no.CUBP53B3BU6 & CYQ3APUPE8A

 Sairam Hansada on Jan 13, 2017
Sir,
I had received a Coupon of Rs.200/- (Coupon No.CUBP53B3BU6 & CYQ3APUPE8A) against Invoice No.OXIZ/16-17/245513 DT: 20/12/2016.But now when I going to book Jio Wi-fi Device and enquired to avail discount of Rs.200/- on second purchase but nobody guided me how I avail even I contacted in Toll free No. 01206189818, 1007302273, 18001031818 by my Regd.Mob.No.8456840869 & 8763585923 on 0800pm on 12.01.2017 to 13.01.2017 till 0130pm. Lastly I thought that all personnel working for receiving call from Customer are bogus & no knowledge about gift coupon. It also shows that Home shop 18 declared...
Complaint comments  Read comments [1]Complaint category Appliances

Homeshop18 — 2 products missing

 Reetîca Mahajan on Jan 12, 2017
Order placed on january 09-jan-2017
item-1
Product-NutriGlow Beauty Wedding Combo-26 Pieces(33808259)
Net Payable- 1070
Order No. 1007848457
Just few hours back i got my NutriGlow kit with 24 pieces insted of 26 pieces.
2 Bindi cards and 1 head band is missing in that packet.
And instead of shea butter moisturizer you people deliver aloe vera lotion.
Please deliver my missing products as soon as possible because this is unfair to the customer if you not provide all the products written in package contents....
Complaint comments  Read comments Complaint category Health & Beauty

Homeshop18 — Product never recvd. And then cancelled without notice

 Vishal R Suri on Jan 11, 2017
Primary: 1007455269

Order placed on: Saturday, December 31, 2016
Item: 1
Product: Combo of Bedsheets, Cushion Covers, Mats & Runner By Azaani
Net Payabale: Rs. 1099

Upon checking the status in few days as no order received, found it stated that the payment is not received.

Then Ticket# 143495623 was raised foro the same, then new order was placed by HS18
and placed new order with details matching with primary order info.

Secondary: 1007455349 ..
Order placed on: Saturday, December 31, 2016
Item:...
Complaint comments  Read comments Complaint category Home & Garden

Homeshop18 — Lock broken of cloth dryer

 Uco on Jan 13, 2017
My order no.1007414599 of cloth dryer delivered on 9 th jan 2017 but I wish to inform that one of the lock I. E where plastic part has to fix on rod is broken pl replace the portion of cloth dryer which is broken It has about 5 to 6 locks out of which one is broken. this the lock where plastic part attaches with steel rod and upper most lock is broken you can change the lock or the part which has broken lock.

Thanks

S k. Goyal...
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — Ordered and paid for two sets of rebeka mattress protector but got just one

 panbhn on Jan 6, 2017
I ordered two set of matress protectors of rebeka but received just one set. According to customer care executive they had only one set in stock so delivered only one. But now they are neither delivering remaining one set nor reimbursing money of one set. They are not ready to pick up that product and they are asking to currier the one set which i have received at my own cost, even they are telling that after they will receive that one set they will do quality check, and if everything found ok then only my money will be refunded. Customer care executive talk very rudely. It was not my fault that...
Complaint comments  Read comments [3]Complaint category Online Shopping

Homeshop18 — I'm complaining about homeshop18

 Kunal Kumar Kunal on Jan 1, 2017
I buy i new intex mobile at 28 dec 16 today is 1st jan 17. I got problem in phone from same date. I saw this phone is already repaierd by the selller. Now homeshop not give me respone & solution. This company is too much low catogary. So all guys pls don't never purchase from homeshop 18.. Now i have only option i am going in consumer court.

Regards
Abhay
8929433424...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Homeshop18 — Regarding delivery of detective Mobile as well as without Charger

 Tannu dacor on Dec 31, 2016
Dear sir,
I was purchased one mobile on 27.12.2016 online than it was delivered on 29.12.2016 at 3:00 PM and I called on toll free no. On 30.12.2016 at about 9:30 PM again I called on 31.12.2016 in the morning.
It very unfortunate that i am here for complaint regarding of your deficiency in service of defective mobile as I purchased one mobile from you that was defective and without charger and I called on your tool free no to return the same within 30 hrs of the day but the same was not in procees kindly take it return back forthwith as per your return policy "product can return...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Homeshop18 — Neither get the product nor the payment back

 Bharti Amit Lucky on Dec 28, 2016
I ordered a product (New Look Iron Wall Shelves-Set of 4) worth Rs. 1699/- on HomeShop18 on 20.11.2016. But on 05.12.2016 a wrong product was delivered to me. I talked to their customer care regarding that. They advised me to send it back to an address in Muradabad (UP) which they e-mailed me. I did the same by spending Rs. 480/- on courier charges on 06.12.2016. They also assured me that my product would be shipped as they receive my courier. They received the product which I sent back within one week. But I am still waiting for the product. I spoke to their customer care many times but even these...
Complaint comments  Read comments Complaint category Home & Garden

Homeshop18 — Pretty krafts-buy 20 pc organiser &get 25 pc organiser set free - pink (33809673)

 pasok on Dec 28, 2016
A. I booked a set of organiser, item description: pretty krafts-buy 20 pc organiser &get 25 pc organiser set free - pink (33809673)
B. The item was registered with order no.1004986483 dt 05/11/2016, sub-order no. 140960591
C. The item was delivered and i paid the money rs 1150 in cash to the delivery-man. I asked him to wait till i checked the content but he did not wait.
D. I opened the packet and i found instead of total 45 pcs, only 33 pcs were there in the packet ie 12 pcs short.
E. I informed several times either return the money and take back the packet or deliver...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — Plz replced mob handet or back cover mob name- LYF FLAME6 black of back cover lower side to dameged.

 ravi dabhade on Dec 27, 2016
Order number:1006850659
Sub order:142872039
Invoice number:SMMDRH
/DRH/12/2016/160751
Invoice date:20.DEC.2016
Order date:20.DEC.2016
LYF Flame 6 Black
plz replaced mob handset or back cover LYF FLAME6 black of dameged back cover lower side so i requested dear sir plz replace the mob handset or back cover....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Homeshop18 — LYF Flame 7 Black handset having order no. 1006523021

 Sumit ranjan pal on Dec 22, 2016
I bought a lyf flame 7 black handset on 13/12/2016 invoice no. SMMDRH/DRH/12/2016/141207 and its order no. 1006523021 and suborder no. 142532685.But my handset is now giving a problem.It is not starting yet.it is totally in switch off mode.
So i want to submit a complain about the handset.Its my request to you to change the handset as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — Order not received yet

 Aasim Siddiqui on Dec 19, 2016
I ordered jeans from the company on 24th October 2016 ref-no 1004247903 after that the package arrived on 27th Oct containing the jeans but of same colour which on requesting was taken back for replacement. But its been more than a month and am still awaiting for replacement package. Inspite of continuous follow up with the company there is no revert from their end. Also After the initial telecon with customer care team we were told to do another purchase from Homeshop18 in which amount of previous returned package will deducted. But on doing the same the delivery boy lodged a complaint of short...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Homeshop18 — Complain Regarding Product ('7 Pc Non-Stick Cookware Set') HomeShop 18 ordered no. 1006454201

 vishu13788 on Dec 19, 2016
Dear Sir/Madam
I am writing to inform you of our disappointment concerning. On 11 December, 2016, i ordered the '7 Pc Non-Stick Cookware Set'. December 14, 2016, i got items and when i open the packet lot of scratches and i sea item size is very small. I paid 1150 Rs (along with shipment charge). Also Non-Stick Cookware Set with lot of scratches. Seems it is not like a new product. We are not satisfied. We expected lot but not satisfied.
Now i want to get back my money. It would be really helpful if we get back our amount.
Product Name : 7 Pc Non-Stick Cookware Set
ORDER...
Complaint comments  Read comments [3]Complaint category Appliances

Homeshop18 — Variation of cost , shown and delivery

 drsonukeswani on Dec 16, 2016
Complaints about the order number 1006598715, on dated 14th December 2016 cost of FLY Mob was 5 thousand something including all charges and onthe same date in order number 1006598939 the cost of pant was told Rs 600 on TV Homeshop 18 which is showing Rs 6000 of mobile and Rs 900 of pant respectively in S M S on delivery. Pl correct it so that we take interest in home shop 18 in future. Thanking you!...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

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