HomeShop18 Customer Care
Customer satisfaction rating: 38%
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HomeShop18 Customer Care

7th floor, FC-24, Sector-16A, Filmcity
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

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TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

HomeShop18 related photos (505)

HomeShop18 Complaints & Reviews

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Homeshop18 — refund on return of order

 Deepak Kapadia on Feb 16, 2019
I booked order of 2 sets of "साठ कि ठाठ" home makeover kit vide order [protected] against payment of rs. 4998/- in advance.

Due to inferior quality, i returned the order of both units.

However despite telephonic confirmation of receipt of both units through the courier pickup, at the customer care executive end, approx 15 days back, and assurance to refund full payment, i have sofar refunded only half of payment viz. Rs 2499/-.

I have filed complaints many times, despite it there is no action by homeshop18 sofar.

Complaint comments  Read comments Complaint category Business & Finances

Homeshop18 — lack of proper cybersecurity measures and leak of customer information

 SureshNambiar on Feb 16, 2019
So many complaints are seen in the internet about homeshop18 leaking customer details to frauds. I had purchased an item thru homeshop18 on 10th feb 2019 which was expected to be delivered by 14th. However, every day, i find that the delivery date was being extended and today it is shown as 21st expected.
Meanwhile, i got a call yesterday 11:34 am, who introduced to me as from homeshop18 gift section and announced that i have won a tata safari worth 12 lakhs +. He told that i could either take it or otherwise take the money; for which some registration charges of rs.7000 plus has to be paid....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Homeshop18 — regarding lucky draw refund

 Shrunkhala Meshram on Feb 16, 2019
Hello sir...
On 22nd jan 2019, they called us n told that ki we have won tata car n bla...
First they asked for 7500 inr, we paid them... And then 21000 inr this amount is also given to them but then they again ask us to pay money soo we refuse it, n then ask them to refund it.
So they ask us to pay 3000 inr for immediate refund n again we said them no n ask them for another procedure so at that time means on 22 jan 2019 they said that your amount will get refund after 3 month and now we call them so they are saying to pay 5000 inr, 6500 inr.
Please help us what should...
Complaint comments  Read comments Complaint category Other

Homeshop18 — want to exchange wrong colour item

 Rekha chouhan14 on Feb 13, 2019
I have purchased a (Pick any 2 gorgeous ready made net gowns by jashan golden+purple[protected] i ordered purple and golden colour gowns but i have got pink and golden i want to exchange pink colour gown with purple colour please exchange it as soon as possible

Order date 05/02/2019
Order no 10295569
Seller name venika creation
Total amount 1169.0
Customer name rekha chouhan...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — product damaged money till now not refunded

 Siziero on Feb 12, 2019
. I ordered for a prestige induction cooktop of rs.1599 on 29 dec then i got the order delivered on 16 jan 2019 but then when i opened it was a damaged product. Then i tried to call the complain department but it was not connecting but after 2 3 days on 18 it got connected then they told me to give my account details i gave them and then they sent me their address where to sent it on 19 jan i sent my order by dtdc courrier. The next day i updated my consigement no. And everything they asked then they told me waut for 7 10 days i waited for that i again called them but they again told to wait but...
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — delivered duplicate product. denied to take product or refund

 Sogarwalkabir on Feb 10, 2019
My name is kabir and my registered mb no [protected]. Bought a hair color shampoo order no [protected] dtd[protected] seller partner mahavir enterprises chennai tamilnadu. Delivered product is duplicate and not delivered commitment mean when i apply as per given manual fail to color my hair. Called customer care no miss jyoti said they cannot refund or return the money. Same things said her supervisor mr rishabh. They also said that whatever action take but they will not refund or return. If product fail then through it. Buyer pl take precautions such cheater organisation and farud company....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Homeshop18 — regarding order no. 1029293573 for 45 pc living room decor set by royal home-brown.

 Kaushal kr Sharma on Feb 10, 2019
I bought 45 piece living room decor set by homesop 18 from royal home-brown, whose order no.[protected]. I did not get a carpet in which i have filed a complaint. But the company has not got any satisfactory answer. And now my call is also not receiving. The company has cheated me. Neither the company is refunding the money or sending it to the carpet. Please solve my problem.

Kaushal kumar sharma
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — lottery fraud in the name of homeshop18

 Nabin Padhi on Feb 8, 2019
Even if after 4yr of same complaint, no action have been taken care. No body is there in india anti corruption department to handle it. I got a call from below numbers

These fellows claiming they are from homeshop18 lottery claiming department and they are having all the sensitive information provided to homeshop18 while purchasing an item. Now we are having a common sense that while taking an phone call action we are googling it then only we are taking action ourselves. However the the important...
Complaint comments  Read comments Complaint category Internet Services

Homeshop18 — regarding wrong parcel

 Navaljeet Singh on Jan 31, 2019
Regarding wrong parcel
navaljeet singh
to care
2 minutes agoDetails
Dear sir/ Madam

This is for your kind information that I have order 5 printed double bed fleece blankets+ 1 blanket free by warmland order number [protected] with my mobile number [protected]. But due to mistake no printed bed sheets came to my address only plain bed sheets came . I not satisfied with your this product and customer care service because they didn't transfer call to any customer care executive ( called on[protected]. So either exchange the plain bed sheets with...
Complaint comments  Read comments [1]Complaint category Other

Homeshop18 — fake/fraud call about prize in lucky

 abhishek0088 on Jan 31, 2019
I don't know how to leak information to face caller so sticky action take company because company fault why leak data from user.
I give you phone numbers so find them using contact number

contact number [protected], [protected]., [protected]., [protected]
this calls from patna Bihar
I have bank account number also [protected] sbi bank Bihar
[protected] sbi bihar
take action fraud company member.

company take Sirius action

12, 80000 car winner fraud...
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — fraud calls and sexual abuse

 V_rajni on Jan 31, 2019
We got a mesaage that we have won Tata Sfari this is the information of his
This is the person's account number in which they ask to deposite money
And again and again they are calling from
[protected] this number...and when we got frustrated we spoke and one of their memeber said we will rape if you...

And as i have found from insta this may be his picture but we are not sure......
Complaint comments  Read comments Complaint category Sexual Abuse

Homeshop18 — product not delivered and reported as delivered on Jan 31, 2019
I give an order (45 pcs living room set) to homeshop18 on call and paid the amount online. From last 15 days, they are saying to wait for 2 days again and again and the same will be delivered.

But today (31.01.2019) i got the messege that the same has been delivered but i have not received the product.

Still awaiting for the product.

Further which cell no they are providing on the portal for delivery, that is not mine no.

Please help to get it resolve asap and take the action for the fraudulent work by this comapny and for winding up of...
Complaint comments  Read comments [1]Complaint category Other

Homeshop18 — fraud call from fraudster

 salman mirajkar on Jan 31, 2019
I have booked a product on home shop 18 on 28 jan 2019, today i. E 31/01/2019 i received a call he was saying that you have been selected for lucky draw winner you will get tata safari as prize or you can take the amount of rs.1280000/- he is asking me to send my adhaar and photo and also telling me to deposit an amount of rs.7500/- then i checked some posts on google for confirmation i found that it is fraud... Pls send them to jail... Its a kind request. I have attached his details pan card and adhaar card.. Also i have attached some id found on google......
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — "fraudulent"

 Pooja Guleria on Jan 31, 2019
This homeshop18 is a fraudulent.. They provide customers data to random guys who call us by saying they are calling from homeshop18... I am getting calls on the same from past 2 years.. The person calls me by saying he is calling from homeshop18 and i have won a price of 12 lakhs and i have to pay register fees of 12k.. He knows my address my last order history and everything which i have registered with homeshop18 and when i asked more details about him he started abusing on call... Homeshop18 doesn't even know what is general data protection regulation. They should be sued for such fraudulent.....
Complaint comments  Read comments Complaint category Other

Homeshop18 — not returning my money

 Puspa Biswakarma on Jan 31, 2019

I had ordered makeup products 24pc on 14th january 2019 makeup kit&facial combo at 999 and the quantity was 2 +shipping charges was 251 and the total amount which i had paid is rs 2249 from homeshop18... I received my product on 21st january 2019... I unbox the product and it was totally disappointing and totally damaged... And 1 quantity was missing... On the same day i called homeshop18 customer care executive and request for the replacement... On 25th january 2019 the courier boy came to my address and picked the product from me and he gave...
Complaint comments  Read comments Complaint category Health & Beauty

Homeshop18 — people from your company has taken money from me for the gift

 Priya Basavaraj on Jan 30, 2019
On 28th January, 2019, an agent from homeshop18 had been calling me since morning telling that I've been awarded a tata safari car worth 12, 80, 000. First I refused the offer and told him that it is not required. He then somehow forced me to pay 1, 60, 000 as a gift price for the car in chunks of sets. He told that the driver has left and car would be delivered within 2 days. Later today after he got the money, he is not responding to any calls.

I have realized it is a fraud call and i request you to please take strict action against it and return back my money..
I seriously...
Complaint comments  Read comments Complaint category Car Dealers

Homeshop18 — 22 pieces dinner set

 suma panicker on Jan 29, 2019
I have bought a 22 pieces dinner set. Last mont i bought it and itcwas found that 4 large size plates are in broken stage. An acknowledgement receipt was given by the courier boy. I tried to contact homeshop company but they said that they have been replaced the product and sent it by giving the awb no.[protected]. Which is showing invalid according to gatti....
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — fraud call regarding the product

 priyankakondal on Jan 29, 2019
Today. I got a call from this number [protected] where a person said, he is calling from homeshop18delhi and confirmed about my product which i purchased from your team. Informed me that product will be delivered within 2 days and when i asked him about the delivery time, said it will be delivered before 5 pm and then he asked me about the charges and i asked him about the delivery charges then he told me about the lucky draw where he was giving me 2 option..1 for the car and other for depositing money in the account after listening this i simply told him that about all these thing i will contact...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Homeshop18 — order id still not received

 shivjha44 on Jan 28, 2019
I received this massage, still we have not received my order, nobody came my home address. Thereafter we receive this massage,.
Hello shiv jha we confirm the receipt of your homeshop18 order with us via awb [protected]. We will attempt the delivery in next 48 hrs. Tci express

Please send our order as soon as possible.
Thanks with best regards shiv jha [protected]...
Complaint comments  Read comments [1]Complaint category Online Shopping

Homeshop18 — 41 pc living room combo by royal palace -maroon

 Desh Deepak Srivastva on Jan 28, 2019
Dear sir
I have paid Rs.1999 for 41 Pc Living room Combo By Royal Palace -Maroon on date 06.01.2019 through ICICI debit card, but till now martial not delivered to me. when I asked to call on HOME - 18 Phone no.[protected] recorded reply and message received that " Delivery of your 41 Pc Living room ... is delayed & will now reach you by 7, 8, 9...01 .2019.
Today (28.01.2018) again I call on same no. reply that Home shop 18 has registered my complaint no, HS[protected] against my order. Please arrange to return refund in my account as debit card if my order is cancelled.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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