HomeShop18 Customer Care
Customer satisfaction rating: 24%
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HomeShop18 Customer Care

7th floor, FC-24, Sector-16A, Filmcity
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

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TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

HomeShop18 related photos (462)

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HomeShop18 Customer Care related pictures (462)

HomeShop18 Complaints & Reviews

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Homeshop18 — Delayed delivery and refund denied

 uttam407 on Apr 24, 2017
I am writing this with utmost disappointment and agony.I have ordered a cleaning mop with order no-1011704693 from homeshop18. The date of delivery promised to me was 21st april 2016. As like any normal e-tailer i was expecting the delivery by or before 21st april 2016. However, to my disappointment as per my order details you have not dispatched my product till today that is 24th april 2016.

I also contacted your customer resolution desk and told about the delay and asked for the refund as the company failed to deliver the product by promised date. The response i got was ridiculous-...
Complaint comments  Read comments [1]Complaint category Other

Homeshop18 — Uc46 Wifi projector is not turning on

 Rshukla Rajesh.shukla on Apr 23, 2017
I purchased your projector uc 46.29, mar, 2017it is defective not turning on i gave it to unic service centre but they can not give any solution. Return my money and go to hell i will never suggest any one to purchase any product from unic they make chhutia. Tamaasa hae bar bar phone karne bad dhi nato refund diya nahi exchange kiya i will go to consumer court....
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Supply of defective, old and used karbonn mobile alfa 91

 mrs krishna chatterjee on Apr 23, 2017
I have purchased one karboon mobile alfa 91thru homeshop on 21st april 2017! Its seal was broken,, and mobile is old and used not only that thing mobile starts and stops and restarts automatically i register a complaint immdly i was asked to visit service center in model town,, they denied to take and i was asked to cantact rohini's service center no response now i feel helpless except a complaint register in consumer court
Earlier i used to buy from this company and there was no problem
Now home shop basically becomes a fraud and doing cheating to the buyers
When i purchase...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Homeshop18 — Lewd and unwanted phone calls in the name of home shop 18

 suvind on Apr 22, 2017
This is really disturbing and irritating, As i am receiving these unwanted calls in the name of home shop 18. In the name of orders that i have placed on homeshop18, the person who is calling tells us that, he's calling from homeshop18, global office or some times main office and also have all the details about my order which i have placed on home shop 18 which is surprisings, and the speakes rubbish and dirty abusive langauage. and this is not the first time its happening, i also compliant regarding this on the customer care no. but got no response. i dont understant what is the security system...
Complaint comments  Read comments [2]Complaint category Online Shopping

Homeshop18 — Purchase led bulb

 Ashish Saxena 1 on Apr 22, 2017
Dear team,
I have ordered one 10led bulbs by homepro+mobile phone & solar lantern free (34249473. Seller sku code: t28feb2017-10bmpclh my order no is 1011783315 in the name of kamelsh saxena. Yesterday we have received this order dated 21/04/2017. When we put led bulbs in holder its blast there 3 led bulbs are blasts. When i am raise complaint in your compliant no she given me again new no and given some address and she said you go there and resolve ur issues this type issue i have face with you on second time last time i have purchase i kall mobile handset there is battery problem again...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Homeshop18 — Less quantity and poor quality

 Bharat A Shah on Apr 22, 2017
Sub order summary
Sub order product product details status
Email invoice | print invoice
Submit ticket gifting special pack of 7 unstitched (5 shirts + 2 pants) by moxsh-combo 2
Rs. 808

For my order no 1011430175 received the moxsh-combo 2 having 01 shirt piece less and both the pants are of same colour and design and 02 shirts of same colour hence requested you to take the combo-2 back and return my money back.

Order placed
April 08, 2017 write a review order shipped
April 13, 2017 order delivered
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — Hair threader

 Parviin Sharma on Apr 20, 2017
Dear sir/mam,

With due respect, i want to inform you that i have purchased and received hair threader online from home shop 18 dated feb., 18, 2017 with order no.404425690 of rs.1250/-. This has not of good quality and not working. Then on dated 20/02/2017 i put a complaint to your customer care about this product. Your customer care executive has given the number of subhash who has supplied this product on your behalf. But he did not respond seriously. She told the address of subhash showroom as 56/ d-3-blk, janta plot paschim vihar new delhi and given the mobile no as 9999188512....
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Non resolve the complaint No. HS2017041401641 dated 14-04-2017

 C.L.Tegta on Apr 19, 2017
I, C.L.Tegta, resident of House No. 164, street No.1, Gurudawara Road, Annand Nagar-A, Tripuri, Patiala, Punjab -147004 want to brought in your notice that I placed the order No.1010650453 dated. 17-03-2017 to homeshop18 for the purchasing of “ Surya x cross-3 burner Automatic gas stove” for costing Rs.1931/- & the payment was made through credit card. The PCL marketing, 7352, Prem Nagar, near Shakti Nagar, New Delhi-110007 has shipped the product through Courier & the same was delivered to me on 23-03-2017 . I opened the package and found the gas stove was damaged as a whole. I contacted the...
Complaint comments  Read comments Complaint category Online Shopping

Home Shop 18 — Fraud selling and Harassing customer

 utpalgupta on Apr 18, 2017
I have purchased Blue pearl four burner stove from Home shop 18 in January 17 . After few days I installed the stove . I found sound while start or off the stove. The same problem was in my previous stove which came after 10 years but in this product in very beginning. I logged the complaint and the service centre guy came and tried to resolve but unfortunately after so many attempts it couldn't resolve. The service centre guy said there is a manufacturing defect in it. I requested Home shop 18 to replace the product but they are not replacing . They made several concall to service centre and disturb...
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Defected karbonn mobile received

 Munshi0404 on Apr 18, 2017
Dear sir, i have ordered karbonn smartphone, model alfa a91 champ on 13th april 2017 and i have received it on 15th april 2017, but sorry to say i have received a defected piece as it's touch is not working. I have called your customer care (1800-103-1818 and 0120-6189818) many times for getting resolution but nobody responded properly. They are saying to me that i have to go to service centre of karbonn company based at mani majra. I went there, but they are saying that they don't entertain online ordered phone. Now where should i go, i don't know. My hard earned money is gone waste. Kindly help...
Complaint comments  Read comments Complaint category Mobile Handsets

Homeshop18 — Refund amount issue

 Abulkhair Shaikh on Apr 18, 2017
Hi team

I purchased a product from homeshop18, quality was not good so i returned it.
Since at the time of refund the sales team does not informed me about and generated coupon code. I dont want coupon code i want my money back.
Name:mohammed ahmed
Complaint no : hs2017040501134
Please contact me at 8446688899.
I spoke with saurabh sharma from complaint dept but he is not ready to refund the money.
Kindly help...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — Wide SMS of 23/03/2017 Free delivery coupon number CHI94I5UCF5 .

 ramashankarprasad1234 on Apr 18, 2017
It is very heart burning and disgrace for the homeshop18 that they are sending through SMS the coupan number as CHI94I5UCF5 but for purchase of the goods i am trying the said coupan number is not being entertainded or is showeing invelied, Do i mean that your homeshop18 is making fool to the people who are wishing to purchase goods form homeshop 18.
further your executive when contacted on the given number they are themselves unable to clarify the matter and is not replying properly will you please rectify these errors or such type of not dealing or not hearing or not replying properly to...
Complaint comments  Read comments Complaint category Utility Services

Homeshop18 — Lucky winner call

 Vishwakarma18 on Apr 17, 2017
Dear Sir
Today at 09:10 am I have received call from 865177 3862 regarding congratulation you are winner of TV show (home shopping) 18 – you win 1st price TATA SAFARI ) and amount price is RS. 12, 40, 000/- Registration service charge RS. 6000 on 17/04/2017 deposit only for details contact me above no.

Kindly advise the above caller PERSON is fake or right, I have not trusted with him
Kindly intimate to me as soon as possible
Ankush Vishwakarma...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Homeshop18 — Fraud product delivery

 farhanabdul55 on Apr 17, 2017
Order no. 1011634047 for Rs 1299.0 is placed. Expect Delivery in 2 working days. Manage your order online at T&C on

this is my order details and today I got a surprise from Homeshop18, A package with 10 local Chinese led bulbs with no branding, in a box without any internal packaging, having a light lesser than a candle. what rubbish it is, I just reject the delivery and hoping a return for my money fom them asap. and I am planning to submit a case in consumer forum because the customer care simply ignored my complaint and they told me "we...
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — Homeshop18 doesn't refund

 Ravira on Apr 17, 2017
Homeshop18 is a reputable company, and nice place to shop online! I purchased a few years back, their service was great! But this time, i lose my hope.

I've ordered a "portable mini silai machine with set of 2 led bulb 9w & insect & pest repeller combo" [seller: am enterprises, order no: 1010512209, price: 1230/-] on 14th march 2017, and received it on 22nd march 2017.

The sewing machine does not work! After a few customer care conversation, they accept to refund with courier charges. And as they said, i got sms from am-hmshop with address details for send the products....
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — Complaint against leakage of My Data to fraud company

 nidhi14890 on Apr 17, 2017

I recently ordered a badsheet and my order no. is 1011537377. But i didn't get my order yet. And i got a call from +917070863689 and the person said he is calling from homeshop18 and i won prize worth Rs 13 Lack or a Tata Safari. But first he demanded me to transfer 10500Rs in his account. He knows my address, my mobile number and my name too. When i refused to transfer then he used abusive language and gave me warnings also. What the hell?? Where is your authentications? Why you pass my data to fraudulent??
Give me clarification on that otherwise i will lodge police...
Complaint comments  Read comments Complaint category Other

Homeshop18 — Iphone 5s

 chainey on Apr 16, 2017
We did buy i phone 5s from homeshop months ago on monthly installment of 1800/- rupees.

from the first installment this company is treating with us like they have owned us by giving us a
phone on loan...

this company is harassing us financially and mentally too with their tricky minds and abusive
language, , , it feels like they are not social...

they never called before the due date but they never forget to call after that date and ask for the penalty, ,

the worst thing which we want to tell is .. this time we called the...
Complaint comments  Read comments Complaint category Loans

Homeshop18 — Fraud Prize Calls

 DivyaTank on Apr 15, 2017
Today I received a call from 9661693810 he introduced himself that he is calling from Homeshop18 and said your name is selected from top 5000 customers and you won Tata Safari or you can get cash Rs.15, 60, 000/- if you send your Name, Account no., Aadhaar Card No. And PAN card.
And said to deposit Rs. 6500/- in his account.I refused to do the same so he started abusing, I just request every customer of Homeshop 18 to please beware of such calls....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Homeshop18 — Blocked my no and refundable money in terms of coupons worth 2100 rupees

 Nidhi Thareja on Apr 15, 2017
Homeshop18 has stopped taking my phone calls and blocked my phone no on all its numbers and i cannot use my refundable money which is in the form of Gift coupon on my registered mobile number as they are not accepting it from any other number please help as it is 2100 Rupees & pls do take action.
I am trying all the given contact numbers but homeshop 18 is not taking my calls not even the customer care numbers and has put my registered mobile number on block i have been complaining for so long from some other number but they are not ready to even accept that they have blocked my number. Please...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — Problem in size

 Hhbd on Apr 14, 2017
With reference to my order number 1011500727 ... I had a problem with the size of the jeans... I highly request you to please exchange the jeans as soon as possible . . I had ordered it on 9 the of April ... The product is in the same condition as it was delivered ... No price tags are removed and the product is unused... Hope that you will take the necessary steps as soon as possible......
Complaint comments  Read comments Complaint category Online Shopping

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