HomeShop18 Customer Care
HomeShop18.com
Customer satisfaction rating: 29%
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3069
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

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Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

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Toll-free:
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620
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186

Mobile:
Mobile:
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456
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169

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Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
29%
Complaints
3069
Pending
1570
Resolved
500
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So far so good - The company responded to our notifications and is working on resolving complaints.

HomeShop18 Complaints & Reviews

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Homeshop18 — complaint about refunds of money from last 2 months

 Pwn9999 on Jan 17, 2018
I ordered nutriglow facial kit on 8 december 2018 got on 10 december. It was faulty some items were missing so i returned the product on the next day that is on 11th december 2018. I was not notified that they got the product back. I called them for my money to be refunded in my bank account but they denied that their system has some technical problems so they are sending cheque from 26th december still i haven't got the cheque.
Beware friends this company is fraud and cheater company. Please don't order anything from this company. Fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud...
Complaint comments  Read comments Complaint category Cosmetics

Homeshop18 — fraud money through lucky draw..does not take action

 Shaktiprasad on Jan 16, 2018
I ordered an Item through tv shopping in homeshop18.They gave me my order no. through sms. Next day I got message in my mobile from registered domain name of Homeshop18 that we won 1280000/- rupees lucky draw coupon by homeshop18. Again they call us by using a customer care number [protected] and addressed himself as the manager of the channel and confirm us that we won.they called us again and again ...they knew all our details..even the order number, product id, what product we ordered, our name, location etc...They gave us an a/c and provoked us to credit 15500/- as the charges of prize(called...
Complaint comments  Read comments Complaint category Other

Homeshop18 — leaking customers informations to frauds or itself is fraud

 Shaktiprasad on Jan 16, 2018
I ordered an Item through tv shopping in homeshop18.They gave me my order no. through sms. Next day I got message in my mobile from registered domain name of Homeshop18 that we won 1280000/- rupees lucky draw coupon by homeshop18. Again they call us by using a customer care number [protected] and addressed himself as the manager of the channel and confirm us that we won.they called us again and again ...they knew all our details..even the order number, product id, what product we ordered, our name, location etc...They gave us an a/c and provoked us to credit 15500/- as the charges of prize(called...
Complaint comments  Read comments Complaint category Banks

Homeshop18 — hand sewing machine

 Sumit Saga on Jan 15, 2018
I purchased a hand sewing machine wide order no [protected]. I checked the item as soon as i received it. It got excessively heated up and stopped working. I reported the issue the very same day and asked for replacement.

Its been more almost 3 months now and ur customer care is just logging complaints and doing nothing. Pathetic service. The manufacturer felix is calling just to say that the product will be picked up... I havent seen such a stupid service till date. U are getting a bad name for ur brand.

I will follow up in twitter and consumer portals till replaced....
Complaint comments  Read comments Complaint category Utility Services

Homeshop18 — complain no - hs2017122500464, regarding stylish leather rich - winter jacket by mens stop

 Atefh Ali on Jan 14, 2018
On the month of december on 16th i ordered a stylish leather rich - winter jacket by men’s stop xl size order no-awb:[protected], on december 25, i received my homeshop 18 order through xpressbees courier service. As soon as i received it i found its the wrong size (L) was been delivered to me and the quality was also very bad. Within the same moment i registered the replace complain and my complain number is hs[protected] against order no.[protected]. On[protected] my reverse pick up dispatch procedure took place (Poid :[protected]. But when i called for query regarding the status of my replace...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — lucky draw prize

 Baiju V Nair on Jan 13, 2018
Yesterday one message came to my moble no. [protected] that i got first prize for the lucky draw conducted on 11th january 2018 winning tata safari after that somany calls came to my phone from a mob no. [protected] that instead of 4 wheeler i will get market value of the car. For getting that amount i want to transfer rs. 6550/- to the account of mr. Rupesh verma ac. No. [protected] of sbi ifsc no. Sbin0004070 from my account. I transfer that money from my account to that account. After that a call from another mob number [protected] that i want to transfer rs.19200 as gst. I reject that. I asked...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Homeshop18 — complaint pertaining to order id no 1019533951 of homeshop18 containing a phone, an air cooler and a lantern

 preetysinha on Jan 12, 2018
I had placed an order of a phone, air cooler & lantern combo having order id no [protected]. The products that i have received are of substandard quality and i am not happy with the product. Despite multiple arguements with the customer care branch the person is not ready to take it back with the argument that electronic products are unreturnable. Kindly resolve the matter as i do not want to take the product under any circumstances and want it returned....
Complaint comments  Read comments Complaint category Electronics & Appliances

Homeshop18 — waiting for my refund from last 45 days

 Naren_1 on Jan 12, 2018
Hi guys,

Please be aware with these guys for your refund.
I am waiting for my refund form last 45 days. Tomorrow they have given my fake indian post consignment no eb[protected]in as i went to post office to verify it.

Such a shame

— forwarded message —
From: chouhan
Date: fri, jan 12, 2018 at 1:27 pm
Subject: re: [rt4. Homeshop18.com #1615789] to return the product
To: care@homeshop18.com

The consignment number for indian post provided by you guys is fake for my cheaqe.

Shame on you...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — concert team is completely shattered. [Resolved]

 99o on Jan 9, 2018
When i will get my refund copoun of 1224 new regarding order no [protected]. I tried to use my code on this order but payment not sucessfull. Such a worst site ever seennn i am facing problem to use on mobile app since 26 december it shows copoun has exceeded permissable number of trials kindly contact [protected]. Please dont tell to wait any more beacuse i have full proof against all false promises....
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — data leak by homeshop18

 SandeepKumar044 on Jan 6, 2018
My name is geeta devi, and i had place a order for jogging 05/01/18. My order not delivered till now, but today i got a massage, and somebody call me that i am from homeshop customer care, and saying you you win a car coasting 1260000, you can take car and cash as you wish, but you deposit an amount of 7500 in a a/c. He is calling me again and again. Nobody know about my order, why homeshop leak my data outside. My order no. - [protected], this is very disappointing me, how i can shopping from homeshop in future, shame on you,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — regarding fraud

 Reshma Kawle on Jan 6, 2018
I received one msg with dm-hmshop as welcome to you homeshop18 online shopping pvt ltd.co.
Dear sir,
Congratulation you are product order. Tv show homeshop18 shopping result are out in the selected for name of mansoon-luckky drw.., your name to open the luckky drw. You have two options
1st is tata safari
2nd is payment of rs 1260000/- the charge of registration service is rs-6500/-
Valid upto 04/01/2018, for more details contact us at-[protected]
After that i also received 1 phone call n person saying he was from homeshop18 n giving me the above mentioned...
Complaint comments  Read comments [1]Complaint category Banks

Homeshop18 — 7 days has passed but no response.

 99o on Jan 6, 2018
Hi order no [protected] and [protected]. U told me to wait 5 days but 8 days has passed no any copon recieved such a pathetic and worst service ever seeen kindly told me what to do provide my 1224 new copon today. Please call [protected] i have no patience. I send the image that u response on 30 december 2017 to wait 5 days for resilution. But nothing happen i want my cipoun today....
Complaint comments  Read comments [1]Complaint category Online Shopping

Homeshop18 — fraud call and customer personal data check scam

 Yuvraj10485 on Jan 6, 2018
I got the same call, claiming that i won the tats safari car worth rs 1280000/-. I know that this is fraud and scam as at face it is looking lucrative and illegitimate but the real concern is how the personal data of homeshop18 customers leaking out of their system. Something is wrong either with their software security or some insider data leak scam going on.

Home shop 18 management - please look into this matter with highest urgency as this is going on since last 1 year as i can see the old complains about similar issue.

Regards,
Yuvraj...
Complaint comments  Read comments [1]Complaint category Online Shopping

Homeshop18 — complaint against customers data sharing.

 Prodip Barua on Jan 4, 2018
Kind attention all
On 3rd of jan 18 i have ordered a mobile phone. But next day on 4th jan 18, i received a message on my mobile, that from home shop i have won a tata safari car worth rs.1260000/- & i need to deposit rs.9500/- for registration. They also called me the same day on behalf of home shop18.
It is very clear that your staffs has passed on my details to these frauds.
I want somebody from the higher levels contact me for more details. My no [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — refund my amount

 RuPh // ShaKe 0.1 on Jan 3, 2018
Mujhe 2 month pehle homeshop18 se lotus skin ke product mangavaye the but mujhe call aaya ki maine ek, tata safari aur 12.60000 lucky draw main jite hey use receive karne ke liye aapko pehle account main transfer karna padega amount 8500 deposited. But mujhe phirse call aaya ki aapko aur 6000 deposit karna padta deposited. Phir 2 din bad phone kiya toh unhone sidha galiya dena start kiya unhone unka name summit kumar bataya [protected] yeah uska number hey please reply me homeschool 18 i want my refund...
Complaint comments  Read comments Complaint category Banks

Homeshop18 — wonderchef otg

 lovedeep sharma on Jan 2, 2018
It was not working from the very first day complained so many times no response from neither company nor home shop 18
Product complaint no. Is hs[protected] against order no. [protected]. Disappointed with home shop 18's response. Otg is not working there is no heating and indicator is not working as well. We have complained on the same day we received it but even after 13 days no replacement of the product. Do we need to file a case for the otg replacement. Not expected this from home shop 18...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Homeshop18 — I can't wait more.

 99o on Jan 1, 2018
Hi i tried to use my refund coupoun on order no [protected] but payment was declined by paytm of 774 order was not being sucessfull .whwn i will get my new refund copon i am waiting for last 6 days .kindly provide me copoun new i cannot wait more .please provide number [protected] .this would be my last order from homeshop 18 i cannot take risk and heritation more...
Complaint comments  Read comments Complaint category Other

Homeshop18 — received fraud/fake calls

 snehal mandaviya on Dec 29, 2017
From today morning i am receiving fake masseges & calls stating that "welcome to you homeshop18 online shopping pvt ltd.co. Dear sir, congratulation you are product order. Tv show homeshop18 shopping result are out in the selected for name of mansoon-luckky drw.., your name to open the luckky drw. You have two options 1st is tata safari 2nd is payment of rs 1260000/- the charge of registration service is rs-6500/- valid upto 29/12/2017, for more details contact us at-[protected]".
Another no. Id [protected]. His name is rakesh singh/ and mr. Pandey from jharkhand. He gave me his a/c no. Too....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Homeshop18 — products received in broken conditions - order no. 1018768585

 anupam.d.sinha on Dec 28, 2017
I have received 3 products thru order no. [protected] and invoice no. Inha/17-18/60302. All three products where received broken.
Spoken to customer care and they asked me to send the pics at [protected]. I sent it that very day, on 12th dec 2017. On 13th dec received acknowledgement of the same and till then never heard from the team.

No one either called us or resolved my problem.

Pls take it seriously and return my money or provide me new products. Or else i'll be left with no other option then to lodge fir against home shop 18 for cheating.

Rgds
Complaint comments  Read comments Complaint category Products & Services

Homeshop18 — data protection

 nabeemohammed on Dec 28, 2017
I ordered a product with homeshop18 was that i received a call saying that i have won some gift in a lucky draw and i knew that this was a fake call so i started recording the conversation but is was surprised they had all my order details including my address, when i had order and what i had ordered and when i contact homeshop18 they say that there they do not share my data with anyone and their servers are secured i have all the recordings and i can submit if needed order number[protected]. I have logged a complaint on ingram as well complaint number: 556307 they are selling our personal information...
Complaint comments  Read comments Complaint category Cosmetics

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