HomeShop18 Customer Care
HomeShop18.com
Customer satisfaction rating: 40%
Submit a Complaint
2759
COMPLAINTS

HomeShop18 Customer Care

HomeShop18.com

TwitterFacebook
Address
7th floor, FC-24, Sector-16A, Filmcity
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
800
down
234

Mobile:
Mobile:
up
596
down
219

Additional info
Track Order

Helpdesk

Contact Details

TV18 Home Shopping E-commerce

TV18 Home Shopping Network Ltd, #26/27, East Wing, 8th Floor, Raheja Towers, M.G. Road, Bangalore - 560001

Customer satisfaction rating
40%
Complaints
2759
Pending
1124
Resolved
813
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

HomeShop18 Complaints & Reviews

Sort by:

Homeshop18 — non refund of money of cancelled order no. 1031119513.

 joshi_sachdeva on Aug 17, 2019
I have ordered a combo product 29 July 2019. My order No. is [protected]. Since the order was running late I cancelled it but I did not get refund. There site is showing status cancelled for refund but nothing is done. I have sent many emails to them but they are not replying not picking up customer care number. There order taking number is working very well and when I call that number for complaint they ask to call customer care number which they never pick up. I am a 61 year old man who ordered this combo for my daughter and lost my money with this fake site. Plz help me. I have made payment through...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — to send my order

 Parvati Pathak Pandey on Aug 14, 2019
I am parvati and i am your regular customer. But now i am facing a problem and i can't believe that it is you. The matter is that my sister (Kamal pathak) had purchased a bedsheet combo for 1300 (Order no.[protected]) but when she recieved it, she didn't like its stuff. So she had returned it and you sent her a shopping coupon cmpq7jt575m valid till 19.11.19. After that she told me to do some shopping with this coupon. So i ordered two night suits and a shirt from this coupon but you sent me only one night suit (Boosah women's satin night suit purple - l) and after that your customer executive told...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — I am complaining about the refund issue from homeshop18

 hetalnirav on Aug 13, 2019
We have booked the order of mixer juicer grinder on dtd 24.06.2019.

The order has been cancelled by homeshop18 on dtd 08.07.2019 and informed that refund will be credited in our a/c with in 8 days. But still we have not received the amt of rs.1899/-.

Also there is no any revert from them we are taking followup from 18.07.2019.

They are not responding our phone calls.

Please help us for the same.

Contact no of homeshop 18 :
[protected],[protected], [protected], [protected]

Regards,
Hetal shah
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — non refund of product cancellation amount

 Uma MAhesware on Aug 13, 2019
I had buy 2 products from this site on July 20th & 21st, after one week I was cancelled my both order due to delay delivery from seller ..., from on words so many ...number of mails sent to home shop customer care, , but they did not responded to my mails and customer care number of incoming calls barred... And not refunded my amount to till date...pls help...
Complaint comments  Read comments Complaint category Health & Beauty

Homeshop18 — refund not done past 2 months / order no 1031089353

 Sreenivas R on Aug 8, 2019
I have place the above said order, product is not delivered, ordered got cancelled by home shop executive on june 13th, till now have not got the refund have been sent multiple mails & also called up customer care, have not got any response, moreover no one has responsible to reply customer quires & calls, and i dont need same message from each team like recording messages, i need the refund amount...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Homeshop18 — not getting refund money

 pravinkama3585 on Aug 7, 2019
I have ordered on 24th June, unfortunately they have cancelled my order and send a massage that refund will be credit in account with in 8 business days, but still its not credited and the customer care number not respond. requested you to please help to refund my money Rs.2499/- from homeshop18. i severally tried to call them as well as customer care but they put my call on hold for long time nobody give us answer my call. my order is prepaid i have transfer the amount Rs, 2499/- from my account.

I didn't get my money till date its almost gone 2 months....
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — not initiating the refund in bank account

 99o on Aug 7, 2019
To ms anju rani you know what you are non sence lady. From 3 months you are replying we have forwaded your case to senior team enough is enough of your # response. If i did not recieved refund in 4 days then i will logg a compliant against homeshop18 on consumer speciaaly against ms anju ranu because she is continuously replying towait for somedays. Plz forward my detials of account to your respective team to iniate the refund. Hi homeshop18 team my order id is [protected]. I am sharing my bank account detials now you have to provide refund in a offline way. Plz note it should be procedd. Dont reply...
Complaint comments  Read comments Complaint category Internet Services

Homeshop18 — I didn't get my refund money.

 ACHARYA ABNISH on Aug 6, 2019
Hello sir, i was ordered 4 bedsheet combo of rupees 899 on home shop 18 on 24 june 2019 with order id [protected] with rupay debit card. It was cancelled on 8 july but till now i did not get my money. When i called customer care he did not responded.
They give me only request number #2343841.
Sir kindly solve my problem. I will be thankful to you....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Homeshop18 — I not getting money refunded [Resolved]

 Fiza Roosheen on Jul 29, 2019
I didn't get my money back after returning the defective product even i was ok with exchanging the product but they said it was out of stock so i said to refund my money back but they didnt from last 4 to 5 months now they not even receiving my call it's showing busy i need my money back ₹;1150 pls help me in getting my money back it's too long time i'm waiting for my money back pls deliver my money as soon as possible it a very big head ache pls help me i'm waiting for too long for getting my money...
Complaint comments  Read comments [2]Complaint category Products & Services

Homeshop18 — refund not processed from 3 months.

 99o on Jul 25, 2019
Hi homeshop18 team my order id is [protected]. I am sharing my bank account detials now you have to provide refund in a offline way. Plz note it should be procedd. Dont reply it is not possible. My total amount is 299. Account holder name is rashmi gupta account number is [protected]. Ifsc code is punb0602700. These is must any technical issue. I will go to consumer court if it not proceed in bank account. I have also send you mail from my resisteted mail id you can check for security detials....
Complaint comments  Read comments Complaint category Security Services

Homeshop18 — for payment

 vinay Nashier on Jul 24, 2019
Namaskar ji... M apki company ko pichle 3 mhine se call kr rha hu meri payment wapis krne ke liye lekin apke company wale muje har 3 4 din ka time dete h but meri prob. Ko koi solve nhi kr rhe... Ya to aap ye bol do ki payment wapis hi nhi kroge... Ya fir itni juthat bolo kyu logo ke sath ese frood kr rhe ho... Ese kisi ke sath dokha nhi krna chahiye... Thanku agr ho ske to meri payment krwa do... Warna meri nazar me apki company ek totally frood company h... Mera order no...[protected] or mera registered mobile no [protected]... Ho ske to kripa krke meri payments dedo... Logo se itni bhi juth nhi...
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — delay in delivery of order after paying online

 Subhrajita on Jul 20, 2019
I ordered a lotus youth rx anti aging kit of rs.1049 from the website of homeshop18 on dated 6th of july 2019. I paid for the same through netbanking at the very moment as they were offering a free delivery charges if paid online. I got confirmation message on my mobile with an order id : [protected] and delivery date was 13th of july 2019 as mentioned in the message. But after few days when i tried to track order on their website the delivery date was postponed to 20th july 2019. Again it was delayed to 23rd july, then to 25th, then to 26th, then to 27th july. After that i tried a lot to contact...
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — not giving any refund status

 Sonika Saxena on Jul 18, 2019
I ordered a 52 piece set cookware it takes 2 weeks around and no status found then i called customer care for help they say you cancel your order the vendor is not available otherwise wait and i already paid the amount, the customer care said they will refund, i cancelled the product but my refund is not showing 50 times i called the customer but the number is not reached the company is not good if the product is not available then why they give such offers and if the customer already paid the amount then how you deal. Its very bad experience i dont refer to any one home shop 18 site....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Homeshop18 — money not received for my order id : 1031101606.

 SHITAL Piplani on Jul 16, 2019
Money still not received amount rs. 999 for order id is : [protected]and if i am calling their contact number i am getting message "no one is there to attend your calls.
No body is replying my emails and messages...
Kindly let me know if you guys are not going to return my money i shall opt for solution what should be done... This is very upsetting that someone can do such a fraud......
Complaint comments  Read comments Complaint category Cosmetics

Homeshop18 — fraud ,cheating and not refunding m9ney

 SHITAL Piplani on Jul 10, 2019
I had placed earlier complain also regarding this company but still no refund, staff is not ready to talk to me.. Where is my money (Rs999), its been 10 days but no refund from your side... Incase if amount doesnt reflect in my account in next 24 hours i will be forced to file police complaint for cheating and fraud and money extorting.
Your product is already been picked from my house on 2nd july. By expressbee, awb:[protected]... Collected by deepak patil...

I want you to return my money as soon as possible....
Complaint comments  Read comments [1]Complaint category Cosmetics

Homeshop18 — getting down day by day. [Resolved]

 99o on Jul 6, 2019
I am not complianting about any order related issue .I just want to add very strong and serius feedback .I am a huge fan of shopping especiaaly with homeshop18 .i am shopping from hs18 since last 5 years and till my experience is good .but from last 2 to 3 months i am extremely next level dissapointed because you know what you have very good range of items but unfortuntely every item is showing out of stock on your mobile app.All good brands products like nayasa wonderchef everwel pnb bella casa steelo .etc when i am typeing these brand on search option it shows no results found thats means it is...
Complaint comments  Read comments [1]Complaint category Online Shopping

Homeshop18 — fake issue. [Resolved]

 5444 on Jul 3, 2019
Order id [protected]. Who the hail you are ms. Anju rani. I am feed up with your cheap and worst service. Lastly you said on thrusday to wait another 3 days that was 5th time you said same thing. I am going to compliant on homeshop18 social media page. Plz dont reply me to wait a single day even more. I dont want any conversation more with you enough....
Complaint comments  Read comments Complaint category Online Shopping

Homeshop18 — i'm complaining about wrong product u sent me and i refund it two times at our address that u told me by sms and email but it comes

 Ravin sangwan on Jul 2, 2019
I ravinder sangwan from rohtak ordered for a mixer grinder maharaja whiteline mx 174 but u sent me maharaja whiteline staller of 500 watts ie mx 173, when i received the order same day i inform you to return the product u send me address to resend the product but it comes back to me u again send me the second address now again it comes back to me on 2nd july 2019, now please collect the product ursel[censored]nless i will take some other critica action against the company bcaz u r knowingly sending me wrong address to harrashing me, this is not a good action from your side. My order no. Was [protected],...
Complaint comments  Read comments Complaint category Appliances

Homeshop18 — regarding my order id : 1031101606... beauty products [Resolved]

 SHITAL Piplani on Jul 2, 2019
I had ordered for vlcc beauty products kit of rs.999 from homeshop18... Which was deliver on 1st july 2019, on opening the package it was boutique kit and on box it's written vlcc, on calling call centre of homeshop18 they are offering me 150 discount on keeping the product, i asked to exchange with my order vlcc the fellow told me it's out of stock, and now it will take 1 week to deposit my money in my bank as per procedure. That means the cheating was done on purpose. This is really fraud on online shopping site... I want when is their mistake why should i block my money with them... They should...
Complaint comments  Read comments [1]Complaint category Cosmetics

Homeshop18 — product not delivered order id: 1031089353

 Sreenivas R on Jun 28, 2019
Hi,

I have place the order on 13th june 2109 for 6 bedsheet thru mobile app, as well as, done the payment, still have not got any update from home shop people, multiple times i have spoken to customer care, however not getting a proper response, hope none of the seniors are not looking this kind of issues, very very worst service, none is bother to support customers....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Recently Discussed

9 days ago
Homeshop18
I not getting money refunded
11 days ago
Homeshop18
I didn't get my refund money.
12 days ago
Homeshop18
not giving any refund status
16 days ago
Homeshop18
refund not processed from 3 months.
18 days ago
Homeshop 18
online shopping

Featured Complaints