[Resolved]  Home Shop 18 / Vox Mobile A8800 — Faulty old mobile send with defective accessories

I booked an order for vox dual sim touch screen model no. A8800(order no.[protected] from Home Shop 18 on 04/02/2010 along with wireless bluetooth headset N95(Order no.[protected] Today I got the order delivered at home. But
1) I found the Wireless headset bill missing
2) No driver CD provided to me as told by Home Shop 18 executive while ordering.
3) Earphone provided but not functioning.
4) Charger connector not fixing with European style pins.
5) Mobile screen goes blank(no display after sometime).
6) Old set provided as the inside packing box was not sealed and the set contains old picture of some family.
7) Screen scratch guard has a lot of dust between itself and mobile screen clearly showing that the set is second hand.
8) I was told that the wireless bluetooth is compatible with all sets but forget others its not compatible with this new set provided by home shop 18

The response shown by Home shop 18 executives today were warm but on their advice when my wife contacted the seller he was very offensive and started shouting at her. I'm shocked and disappointed with home shop 18. Why should I bother for all this when I trusted them with the order? It was my first deal with them. I request Home Shop 18 to get the faulty set and accessories replaced with fresh good quality goods immediately. They should win the trust of their customers.