[Resolved]  Homeshop 18 — One Sided Order Cancellation

Address:

Mumbai Suburban, Maharashtra

To all Concerned,

Firstly I am severely shocked by your gross apathy towards your customers and your so called "Customer Service Champions"(CSC) who do not even care to speak properly to the customer and even listen to them properly! (They just know how how to speak in weird accents). I will give you the timeline of events so that you try to put yourself in my shoes and ponder over the same.

Day 1 - 28 March 2011 (Monday) - I placed the Orderin the afternoon and afterwards realised that I had not updated my new mobile number on to your website(my only mistake). I called up on your toll free number and asked specifically to update it in to your records to which I got a positive reply.

Day 3 - 30 March 2011 (Wednesday) I got a call from my brother saying that your "efficient" Verfication Department had called on my landline number after trying my old mobile number. They spoke to my brother who verified the address correctly.

I immediately got suspicious and called your CSC and asked him about the matter. At this point I once again gave him my new mobile number and asked him to call me on this number for verification. He told I will get a call within 48 hrs for the same.

And now comes the worst part!

Day 4 - 31 March 2011 (Thursday)
To my total dismay I got an email from you saying that m order has been cancelled for lack of mobile verification.(Nuts!) What about the verification call? Not even once was I called on my new number as if you all have some allergy to it.

Now please tell me what should I do, except for palcing a new order which I will not do even in m next 7 rebirths

With Best Regards,
Bhushan Bobade
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