[Resolved]  Homeshop18 — HOMESHOP18 Sells used LED TVs

Address:

Bangalore, Karnataka

Dear friends,

I bought a Toshiba LED TV from homeshop18. They had given a 1000 rupees discount voucher and lured me into buying that TV. Though the site says that they sell only genuine/brand new items, they had indirectly placed the order to some company by name 'Sanjay enterprises' in Mumbai. These people shipped me an used/faulty TV. The TV will switch off automatically after some time. My order number is[protected]. After so much follow up, I got the TV delivered. The TV seal was opened and it was used TV and there was no bill with the product. I had raised three support tickets 69561455, 69384055 and 69299827 and opened them again and again so many times and still they did not help me. Then finally I called up Toshiba people for installation and they installed the TV and asked for the original bill to service. Then after so many follow-ups, I got the bill copy. Then came the next shock - Toshiba does not have their service centre anywhere in bangalore. It is done by a third party called Jeeves. Meanwhile after so many fights, HS18 people said they will replace the TV but it has to be unused. What the hell??? You sell me used TV and say that you will replace only if it is unused???? Another way of saying I will not replace???? Jeeves people who inspected the TV confirmed that it is used for very very long time and the board is gone and it has to come from Indonesia. After 15 days, the board had come and it not work even after the board was changed. They have now said the SMPS is also gone and I am still waiting even after 1 month to see something on the TV after paying several thousands.I begged them giving all the service call details saying send me a replacement and arrange a pickup but it all went to deaf ears. They are still saying send me the unused TV, we will check and send the replacement. So please do not get carried away with the price and freebies. Visit and dealer and buy genuine, new piece even if it costs little more!!! In my case I got 1500 rupees cheaper than market place but now paying a heavy price with this used TV.