Homeshop18 — Damaged Item supplied

Address:

Jorhat, Assam

I buy a mobile dual SIM handset KARBONN A12 at the Rs. 7690.00 paid by VISA from HOMESHOP 18 by the order no[protected] & sub order no 56333049. My order date was 31 Mar. 2013. After received the item when I going to install the battery and SIM I found that the middle pin of battery input is broken and the SIM slots were not as their specification. I found one GSM slot and another other was WCDMA. But as HOMESHOP18 specification both GSM+GSM . After all I insert the a single SIM and battery I found the set became turned on But I have not got any signal. I inserted various telecom company’s SIMS but have not got the signal. After that by entering the my account of HOMESHOP18. I submitted ticket against the order. They asked me to contact the local service centre. I contact the local service centre but the team of service centre told me that the product is under warranty period so they can’t try to repair that item because it was online purchase. They could not bear the risk of any damage . What the service centre said I mail to customer care of HOMESHOP 18 . Then the customer care asked me to create a job sheet by the local service centre and send the job sheet no. I do every thing as they said. Customer care already registered My reference case number is 81523713 on 25th April, and issue another case no. 81719929 on 1st May 2013. I have already submitted off the proof of a damaged item. But they delay the issue by asking unnecessary question and sending e-Mail. Total 16 e-mail exchange in between me and the Mr. Amardeep Yadav Customer Support Executive , HOMESHOP 18. I just want to returned the damaged Mobile set and exchange with a proper working new one or refund my money back . But they delay the issue as they can.