[Resolved]  Homeshop18 — Defective Mobile

Address:Tamil Nadu

Hi,
Not sure is it correct place or not.
I need guideline on placing case on homeshop18.

I bought a mobile(Karbonn) from homeshop18, where it stopped working with in 23 days. When i checked with them initially they said i need to contact the product service centre. When i contacted the service centre they said product is defective and motherboard is short circuited which need to be replaced.And the product in service centre for more than moth, Neither Homeshop18, nor karbonn not ready to replace the mobile they want to service the mobile and send back which also didn't happen(Out of 3 month i used it for 22 days, initially service centre didn't accept the product as the invoice and warranty provided by homeshop18 was not proper,where i around 3 weeks to get new invoice, and more than 30 days on service centre and still counting) . Now homeshop is saying their part is over they cant do anything, not ready to replace and not ready to refund for the defective mobile they provided. Every time i need to raise new ticket as they close the previous ticket without resolution found.
I need guideline to put case on them..

Please help me
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Aug 13, 2020
Complaint marked as Resolved 
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we have ordered a sigmatel touch screen mobile phone model no.- S30 on 23rd august 2009 to home shop 18 on telephone no- [protected].. order no[protected] .they have delivered mobile by blue dart courier. we received the courier on 1st september 2009 at 7 pm. we made payment for this productby city bank credit card with 3 emi. we opened the courier and we found the screen of the mobile was broken..soon we complained home shop 18 on above toll free no-[protected]. our complain no is 1929000. they have replied that they would change the product in a week...but still they have not provided us the replacement.we have called 5 times on home shop 18's phone no. for at least half an hour everytime.still there is no response...
address- home shop 18
fc/24,sector-16a
film city,7th floor
noida.up.
I have purchased a sigma tel cell in october and within 15-20 days it have sound problem, then i got rreplaced it but they took a month for all the procedurre then the new piece i got was a faulty one and the sim couldnt be inserted so i told them for a refund but they are not agreeing to it and forcing tfor the replacement, but my question is they will give me the replacemnet only till warranty period but what after that. where will i get the justice to it
Dear Sir,

Kindly provide your complete order no or contact details so that Homeshop18 can provide you adequate response to your concern.
As the complaint raised by you does not provide complete information regarding the order no we are unable to contact you for a speedy resolution

Regards
For: Tv18 Home Shopping Network Ltd.
Hi,
As asked order no is :[protected]

Complaint no(s):
79621323
79235689
79468137
79362033
77929221

Still the mobile in service centre.
Worst ever experience with homeshop, no business ethics..
As I was not reachable in phone, closed the complaint, where no mail or SMS sent regarding this.

None of the tickets where updated with resolution, every promises given only in phone conversation which never fullfilled.

Technical person not aware of the whole story, and i need to start from beginging.

Please keep away from this site..

Next biggest cheater is Karbonn, where they said if mobile in the service centre for more than 45 days, then they will provide the replacement nothing happened till now, where try to give my old mobile by removing the scratch cards with new IMEI no and with little polishing as replacement (where they forgot to remove the scratches from battery and screen, which i remember before i gave for service ) :).
Worst ever experience with homeshop, no business ethics..
As I was not reachable in phone, closed the complaint, where no mail or SMS sent regarding this.

None of the tickets where updated with resolution, every promises given only in phone conversation which never fulfilled.

Technical person not aware of the whole story, and i need to start from beginning.

Next biggest cheater is Karbonn, where they said if mobile in the service centre for more than 45 days( this message i got from Homeshop18), then they will provide the replacement, nothing happened till now, where try to give my old mobile by removing the scratch cards with new IMEI no and with little polishing as replacement, Service centre person trying to convenience me as the IMEI no different from old, so that this new mobile (Where the new mobile is in plastic wrapped paper :), not in the sealed box ).But they forgot to remove the scratches from battery and screen, which i remember before i gave to service centre :).

Previous Complaint for the same
http://www.consumercomplaints.in/complaints/homeshop18-defective-mobile-c808057....


Complaint no(s):
79621323
79235689
79468137
79362033
77929221

Still the mobile in service centre.

Order No[protected]

They think their part only selling, not the after sale service, They try to escape from ponting their finger to Product service centre.
Please keep away from this site.
I need move this case to consumer court, Please help me.

zaveri pearls

I don't like this product so please refund my money.

florence chiffon saree-Green

the saree was damaged, i lodge a complaint against that, the delivery boy took the product and a reverse logistics its number is [protected] but till i did't the product. so please delivered the product immediately.

Delivery of wrong product

i am place order for Globalite Wings Summer Hamper - Grey Product Code: 32353915 today 11:10 AM 31/07/2014 i have been deliver the wrong product . So I want replace this product with the desired product

replacement of saree

order no:[protected] complaint no:[protected]

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