Homeshop18 — DUPLICATE PRODUCT DELIVERED

SINGHAL1053

from Khanpur, Uttar Pradesh

Address:

Meerut, Uttar Pradesh

This in relation Order Number:[protected] dated December 24, 2012 for 01 No. Nova Toaster (N141) with Product Number 30457290. We received our order vide AWB no. [protected] through Blue Dart on December 29, 2012. We are surprised to see that the Item we received is not the one we booked, though its a 'Toaster' but from some other company imprinted as 'Nikitasha NT-SM-087A' and all different in terms of visualization. After this on the same day we contacted HomeShop18.com helpline on[protected] to make them notice in relation to this happening and complaint but they didn't find it any new and no satisfaction as such provided to us apart from a complaint no. 77794197. Being a valued customer we requested for change of Item with the one we booked to you 01 No. Nova Toaster (N141) with Product Number 30457290. HomeShop18.com is a prestigious brand offering and huge fan following over TV-Channel, Online Shopping etc., and we never expected such kind of fraud ant & mistrust.

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Kumar,

Apologies for the inconvenience caused.

Request you to kindly give us sometime while we have this checked with the concern team and get back to you with an update.

Regards,
Home Shop 18

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Kumar,

As customer satisfaction is paramount as a special case the order value INR 624/- has been refunded v dated 8th Jan'13

We at Homeshop18 are treating the matter closed from our end and there is no liability pending towards Homeshop18

A line of confirmation would be appreciated

For TV18 Home Shopping Network Ltd.