[Resolved]  Homeshop18 / IFB — Cheating of product :sending different model while advertising other model no. of IFB microwave.

Address:

Bilaspur, Chhattisgarh

Home shop18 advertised at1 june to 15 june on Television and website of IFB 25Ltr Grill Microwave 25PG2S,5 Pcs Starter Kit ,Cookbook by Nita Mehta & IFB 1.2 Ltr Electric Kettle.
I opted for it vide order no.[protected] on 11 June,2010.

They send me old obsolete model no. 25PG1S of IFB , which is quite different than what they advertise and older ,date of manufacturing is of july 2008.Also this 25PG1S model not available at IFB website.I received the item on 26 June,2010.

Immediately without opening the Packaging, I complain this matter to Homeshop18 vide complain no. 5138454.I repeatedly ask them about the status of my complain they always reply within 48 hrs one phone call will be come to me from IFB .& model 25PG1S will be replaced with advertised model 25PG2S.
Till then almost a month now they haven't done any thing.It is quite frustrating for me.
Kindly help me to sort out this fraud.

I am attaching here:
1. invoice bill ....in which it is clearly mentioned model no. 25PG1S.
2.The advertisement description on HomeShop18 channel/website....in which it is clearly mentioned model no. 25PG2S.
3.microwave's picture which i received...look at date of manufacturing /also this model not available at IFB website.
4.Microwave picture 2.
5.Homeshop18 order detail.