[Resolved]  HomeShop18 / Karbonn K570 — Defective Karbonn K570 dual sim touchscreen mobile sent by Homeshop18

Address:

Moradabad, Uttar Pradesh

I purchased a Karbonn K570 mobile from Homeshop18 vide order no[protected] on 25th May 2011 and the handset was delivered promptly on 29th may 2011.
On receiving the handset I observed that the date of import was Jan 2010 that is more than 1 year old. I also found that the audio quality was poor , there was no call volume control and WAP was not working after 5 days of purchase it totally stopped working.
I found the address of Karbonn service centre in Moradabad and went there with the handset. They looked at it and said I have to send it to Delhi for repair as it was despatched from there. I tried to reason with them that any service centre in India should service the handset but they refused. I also tried their toll free number given on the box ie [protected] which is barred and email id [protected]@karbonnmobiles.com which does not exist.
As I was stuck with a defective handset, I called HOMESHOP18 and told them above story and requested them for the 15day money back guarantee which they advertise so heavily on TV and on their website.
CONCLUSION
1. HOMESHOP18 AND KARBONN MOBILES ARE SELLING NON MOVING DEFECTIVE HANDSETS IN THE MARKET AND MAKING INDIAN CONSUMER BUY IT
2. KARBONN MOBILES DO NOT HAVE ANY PROPER SERVICE CENTRES OR CUSTOMER CARE
Can someone from HS18 or Karbonn help me in this matter.
Udai Veer Singh
Mobile [protected],[protected]