Homeshop18 — non delivery and false promises

Extremely disappointing experience. I ordered birthday gift flowers for my relative on 23rd aug morning 9 am as it was her birthday. Order number[protected]. I had mentioned delivery date of 23rd Aug. Till 3 pm it wasnt delivered. I checked and I was told it will be done by 5 pm. It didnt happen. I called again at 6 pm and requested them to call my relative and check with her. They made some complaint number 85621893. I checked again at 8 pm and can you imagine what did they say! They said you will be updated by 26th Aug. I said the birthday is today. But they didnt have any answer. After that I requested them to cancel my order to which they said cancel request has been forwarded to the concerned department. fb link - https:// http://www.facebook.com/homeshop18/posts/[protected]?notif_t=like Some one from homeshop18 called me today morning telling me that they will call my relative and also cancel my order. So my relative got a call from them and guess what did they have to tell her -- ’Mam, the order was not for yesterday but it was scheduled for today i.e. 24th Au’g. I had clearly mentioned in my order[protected] that it was to be delivered on 23rd Aug. Also I had clearly told their customer ’’care’’ that you have deliver on 23rd as thats the birthday to which the customer ’’care’ had said ofcourse it will be delivered on 23rd. Now what I am not able to understand is that what was the morning call for? They have still not cancelled my order and are trying make a false case so that they can prove that this order cannot be cancelled.