[Resolved]  Homeshop18 — Regarding Blackberry curve 9320

Address:

South Delhi, Delhi

Order number:[protected]
Order placed on: Sep 26, 2012

With reference to the subject order number, I had placed an order of a Blackberry curve 9320(Black Colour after confirmation from Customer care team) amount rupees 14099.00/- and when got the delivery on 1st of October 2012, White colour Blackberry Phone was delivered. I called many times on phone and even wrote emails and registerd ticket from website about getting this product exchanged but every single time, i was assured that product would be exchanged but till date, 6th October 2012, nothing has happened even they say every time please wait for 24 to 48 hours but nothing happens. I am fed up calling the customer service, everytime a new customer service executive picks up the phone and after the whole story is repeated, they give assurance that i will get a call from courier company and they will exchange the product. My complaint or Ticket No is 74998761.
Appreciate if this complaint is registered as appropriate and action is taken against this company as there must be fooling and harrasing many cusotmers like me. I will never reccomend anyone to purchase anything from HomeShop18.
Regards,
Shishir Goel
+91-[protected]