[Resolved]  Homeshop18 — Wrong Product supplied two times

Address:

Surat, Gujarat

Dear Consumer Care dept.,

I had ordered Ballarini Red Wok & Grill Pan Set By Sanjeev Kapoor on date :[protected] from Homeshop18 TV channel of worth Rs. 1999.00. Payment terms was COD (Cash on delivery), paid also on receiving the product.

I received that product on date : 04-Jun-2011, in which the Red wok was bend at the surface level. For that i called to Homeshop18 to register my complain & one of the caller had instructed me to send it back to them @ given address, with the reason of returning the product, and also added that TNT courier will pick it from my home & i don't have to pay anything.. But when i called TNT courier for this, they had informed me that Udhna, Surat is not their service area, again i called to Homeshop18 & update matters to them. They told me send this product @ below given address & send us the docket no. copy also, we will pay you the courier cost.. Address is as below :

North India Top Company
D-18/1, Okhla Phase-I
New Delhi - 110 020

I had sent the defective product to the given address on date : 08-Jun-2011 via Maruti Courier docket no :[protected] and they received on date : 11-Jun-2011. Courier cost : Rs. 200/-

As a replacement i received one more defective red wok, which had scratched inside the wok, dull colour coating & not looked like brand new red wok & Specially handle was not received with Wok.

Again i called to Homeshop18 for this, and again same reply came that send it to us @ the above given address. Again i had send it to Homeshop18 on date : 21-Jun-2011 via Maruti Courier docket no :[protected]. Courier cost : Rs. 140/-.

Since last two days, this courier reached to Delhi, but Maruti Courier delivery boy searching the office to deliver the courier, and found that above given Homeshop18 address is been changed. For that, after my call, one of the called re-confirming me the same above given address, which is wrong actually.

After second call, some other caller has given me the new address as below :

North India Top Company
Plot No - 319, Barthal,
Sector - 26, Dawarka,
Delhi - 110 045

Now again i have to send this courier to this new above given address after receiving this courier from Delhi.

Requesting you sir, kindly help me out from this Issue, as i fed up now with this.. As every time new caller receives call & i have to update him/her start from zero. Some of the caller are not that much mature to reply and immediately they are unable to hear me, & disconnect the call.

Though i am aware of this all kind of cheating & dishonesty, and giving you complain mail as a helping hand regarding this, there must be so many innocent people facing this kind of problems.

Thanking You,
Angela Macwan
+[protected]