[Resolved] Homeshop18 — Worst service

sanjay.kverma

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I ordered one GSM mobile under super deal and later came to know that the mobile is really bad and I immediately submitted ticket to cancel the order. I submitted ticket and spoken to executive too. They told that yes it will be cancelled and I should not worry about. Next day I got an SMS that item is shipped. Despite of repeated attempts to cancel the order they didn't listen to me and shipped item which I never wanted.

They are giving excuse that it can't be cancelled because item is shipped while I cancelled it with immediate effect but due to customer negligence and their executive's carelessness this put me in trouble. Next day I again called executive and he close the ticket without any update.

ALMOST ALL GOOD ONLINE SHOPPING PORTALS GIVE ONLINE CANCELLATION BUT HS18 DO NOT AND I BELIEVE THEY DO SO INTENTIONALLY. GUYS BEWARE OF THEM AND DO NOT PURCHASE ANYTHING FROM THEM. THIS IS MY 3RD INSTANCE WHERE I GOT CHEATED BY THEM.

ORDER:[protected]
DATE: 19-APR-2013

SANJAY VERMA

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Aug 13, 2020

Complaint marked as Resolved

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Comments

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Sanjay,

Request you to kindly refuse the parcel at the time of delivery. Once the order is returned to origin, we will have your order processed for refund.

We really apologies for the inconvenience caused to you.

Regards,
Home Shop 18

aalhok

from Pune, Maharashtra

the scene started when we booked pair of jeans. we got wrong size which we returned to you for which you charged Rs. 350 as courier to be refunded. the jeans deliver were expected to be in specific time otherwise of no use to us. we were told delivery and courier money will be returned to us within 1 week. Which never happened. after which cancelled the order and were promised for refund within 15 days. After that day we are constantly following up these pathetic call centre people. everytime we get different answers but no money. what do we understand for this that you people have looted us. every time we are told on call that we will get a call back within 48hrs. I think you guys dont know the meaning of 48hrs. You people are just thief thats what the end story is. We want our money and then we are done with you guys