Last month I bought a new Honda Activa from R K Honda, Medinipore, West Bengal. After using it for 12 days, problem started with its battery(Exide). The showroom people confirmed that the battery is unable to produce required voltage even after charging it for 10 Hrs. Since then they have taken the same for replacing & till date the status is unknown to me as well as to Honda DEALER!!! Isn't it rediculous? In between when I told them that it was been purchased for my wife to drop my child to school they given me a replacement of a old AMCO battery as a stop gap arrangement WHICH IS ALSO NOT WORKING!!! Now the Honda people are trying to wash off their hand by execusing ----- see, we have sent the unit to Exide, if they can't provide it what we can do...we can only assist you but we can't actually replace it ...it is not our domain...
Now my question is, when I purchased the vehicle did I paid seperately for battery & rest of the vehicle???? NO...Now how come customer will take the pain as the battery is not produced by Honda. See, before writing any caluse in service book try to think logically...else say the customer that you pay me the cost for the patrs produced by Honda and for others purchase directly from the respective producer...& stop this drama.
See it should be clear that the item for which you can't deliver the support it's better you shouldn't come into picture.Customers are nowhere involved or interested in vendors from whom the manufacture is procuring...then how can they say for such & such part(s) we are not responsible...we can only help you.Is this tactic at all acceptable wrt cosumer??????
Above all we can't expect this kind of irresponsible clause/response from a brand, named HONDA!!! Was this information helpful? | 
