[Resolved]  Honda — From Last 19 days, waiting for my bill and service copy

My name is Ashu Jain. I bought a scooter HONDA ACTIVA from PIONEER HONDA, SHREE DADU AUTOS PVT LTD. G T ROAD, DHOLEWAL, Ludhiana (Punjab). During purchasing, we have selected one piece after checking its all on 1st may 2009 at 3:00 pm. during delivery at 6:45 pm, we were told that another piece was prepared ready for us as that was already selected by another customer. secondly, dealing of the staff is too high headed. They were feeling very proudy due to good sales.

anyway we have got eh piece what they have given us. for bill and service copy, they told us that they will send it through courier soon. Also some accessories were pending, so they ask to come on some other day to get rest accessories. I visted on Sunday, they asked that today our mechanic are alreadu gone and your bill and service copy is still not ready. pl. come again. again i visted them twice and still i was waiting for my bill as well as my service copy. in the last visit i talked to their G M mr. gandhi and he told me that he will surely send these doc. thro courier on next day. the the next day i was told by the staff that they are going to send it thro couirer. but after 10 days today (19th may 2009), i have not got my doc. again i tried to contact them. this time their Miss Kiran explained me another new excuse that they have not send courier because they need my residence proof. but till date nobody demanded from me about it. on asking she was justifying her excuse that she tried me 3-4 times and my mobile was found out of range (on 5th, 9th and 13th may 2009). but the truth is that after 5th may 2009, i visted them 3 times and nobody asked me for this. Now, i am fed up from such type of service and dealing. they are so high headed that they are not taking it seriously like a govt. deptt.

what should i do now...??????? even one of their staff know that my residence is just near to their MD residence.

how can i get my documents from them. for the same, i had already taken 3 leaves from my office.