[Resolved]  Honda — REGARDING FREE SERVICE

Date:-6th Nov’09

To,
Customer Care Cell
Honda Motorcycle & Scooter India (Pvt.) Ltd.
Plot No. 1, Sector 3, IMT Manesar
District Gurgaon, Haryana 122050

Subject:-Not giving free service by your Udaipur dealer on Activa scooter RJ 27 SJ 1611 due to over time.

Dear Sir,

We have purchased a good product (HONDA ACTIVA) from a good company on 12th Sep’09. With this, they have given us OWNER’S MANUAL in which there are 4(four) free service coupons and 3(three) paid service coupons.

In this manual, SERVICE PLAN is made with approximate calculation of 1000 km per month, which is impossible for about 80% of the people specially in small cities to do this. Maximum of the adult children who are going to schools and colleges and women drive HONDA ACTIVA scooter and for them it is impossible to drive the scooter 33 km per day. Also on other hand, many holidays also come and in house we have other vehicles (four wheeler etc….) also.

So in short, this service plan is impossible to follow and the scheme is simply to attract people, not to support people. Without driving the scooter we get service of our scooter due to overtime.
Is this right? Without running we should get service for the scooter? So, this is WRONG.
Similarly, on this scooter we got 2(two) free services before time and 2(two) free services wasted.

OUR FREE SERVICE RECORD

PURCHASE DATE: - 12th Sep’09

FREE SERVICE KM. DATE TIME

1st SERVICE 1015 3/11/08 45 days

2nd SERVICE [protected] LAPSED[protected] 120-135 days

3rd SERVICE 3468 12/05/09 255 days
(AVERAGE: - Running 434km/month)
4th SERVICE 5645km date 26/10/09 (13.5 months) 365 days
(This service Rejected)

As per norms of SERVICE PLAN 4th free service is done in 12000 km in 365 days. How is it POSSIBLE ?

So, we request you to check your SERVICE PLAN and exactly calculate Average and then give FREE SERVICES. By writing extra free services in OWNER’S MANUAL, it is just like to misguide the people.
In such a big company, these small things should not be considered so much.
So, we request you to make SERVICE PLAN according to km limit and not according to the time limit. And the one who will manipulate with this plan, will suffer his/her own vehicle.

Thank you very much and waiting for your positive and immediate reply. Please do needful and oblige.

Yours faithfully



[DINESH RAJPAL]
C-82, PRATAP NAGAR,
UDAIPUR (RAJ.)
Ph: - [protected]

* Scooter purchased from C.K. HONDA, CHITTORGARH due to transfer scooter always serviced at UDAIPUR dealer.

Encl. – Xerox copy of Rejected Free Service Coupon

C.C. - Consumer protection, NEW DELHI