Honda City Car — Service, Repair & Spares

Address:

Rajasthan

I Bought a Honda City Ivtec SMT in January 2010. In April this year the car developed a problem of wheel alignment. I am residing at Suratgarh in Rajasthan, where the Honda Service is not avail.

I visited a nearby Tata Service center (Tata SC) who also do computerised wheel alignment. The mechanic at Tata SC informed me that the Right Steering End of my car has got bent and needs replacement.

I imdtly contacted the customer care and spoke to a customer care executive requesting for assistance.
The CC exec told me that i should take my car to the nearest Honda Service Center as the Honda company does not provide spares in this manner. I requested the exec that in this case the car cannot be taken to Chandigarh (430 km), Delhi (400 km), Jaipur (420 km), Patiala (370 km), Amritsar (350 km), Ludhiana (370 km) or Hissar (275 km) as the tires are getting cut.
The CC exec asked me to contact Road side assistance(RSA).....the RSA also refused to send the spare and informed me that the car will have to be taken to the nearest SC.....

My complaint is that taking the car to any of these destinations is costly as the car cannot be driven and if it is towed .....the cost of towing and then getting the car back to my home would incur handsome cost. If the company sends the spare part by courier then it can be repaired at my place of living itself. The entire cost of the minor repair would be a few hundred rupees, whereas the company is asking me to spend many thousands.......