[Resolved]  Honda city car-TVS Sundaram Honda — unreasonable charges for faulty a/c

Dear Sirs,
I purchased new Honda City in September 2008.Within one week I realized Air conditioning system was faulty.During the free services I complained about the faulty a/c but after every free service the problem remained. Just after one of the free services I phoned the service dept about the continued a/c problem.
Next day a squad of 3 persons came and test driven the vehicle and confirmed there is insufficient cooling,
They advised me to send the car for fixing the problem which I did. Even after the repair works the problem existed(that within the free service). Last week I took the car for service (not free service) and complained about the continued insufficient a/c cooling. This time they carried out the remedial work and there was definite improvement in cooling.They charged me for the consumables for which I objected since the problem insufficient cooling existed since I bought the car which they failed to rectify during the free services which amounts to selling a new car which is faulty and failed to rectify inspite of complaints during every free service. I spoke to the service manager but he refused delete cost of repair on a/c.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Honda Cars India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Honda Cars India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    5015
    Pending
    0
    Resolved
    1456
    Honda Cars India Phone
    +91 11 3989 8918
    Honda Cars India Address
    D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
    View all Honda Cars India contact information