[Resolved]  Honda — Honda Dio: Defective lock

Address:

Dehradun, Uttarakhand

Sir
I have purchased a Honda two wheeler “Dio” from Essl Motors, Rajpur road, Dehradun on 25.09.2010 bearing registration number UAO7AF 8411. I am posted in Delhi and vehicle is under use by my family at Dehradun. Since the day of handing over, the lock (ignition switch) of vehicle had been giving trouble while locking and unlocking the handle. This was brought to the notice of service engineers verbally during first service of the vehicle and it was assured that same would be taken care of. To our bewilderment on 28 Nov 2010 Sunday, the lock was jammed and could not be opened with number of attempts. Obviously being Sunday, Honda office was not responding. Being helpless, all the engagements and assignments had to be deferred for next day. I could rang them next day i.e. on 29 Nov 2010 to attend the matter on priority. To our shock and surprise, ESSL Motors flat reply was to get the vehicle through loader to their workshop. After lot of persuasion and explaining our helplessness considering all ladies at home and also the cost implication, they could send service personnel to our home for unlocking the vehicle. It was also advised by them that the defective lock need to be replaced to avoid similar situation in future.
During my next visit to Delhi on 11 Dec 2010, the vehicle was shown to the workshop personnel and again to our shock, it was told to us that the lock has to be replaced at our cost since it has been tempered. When informing that this has been unlocked by Honda service personnel only, they refused to replace the lock under warranty.
The matter was persuaded with owner Mr. Batra but he also gave same stereotyped reply on the same and refused to replace the lock in warranty on the pretext of tempering.
Sir, the vehicle has been purchased by us on whopping price of Rs. 45000.00 and it may be appreciated that on a genuine request under warranty for replacement of lock of small amount, the dealer is cheating customer. This shows the attitude of big companies who in the name of customer satisfaction misleads the customers during trouble.
Also the dealer is looting the customers by not disclosing the full details of poor quality accessories during booking/purchasing at exorbitant price. Sir, these are available in outside stores at less tha half of the price with better quality. So my advise to the my fellow customers not to be lured by dealer on this account and go for accessories from outside store for sure shot quality and economy.


Ashish Garg
Owner of Honda “Dio”
Reg no. UAO7AF 8411
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