[Resolved]  Honda Motorcycle & Scooter India Pvt. Ltd. — SPARE PARTS NOT AVAILABLE AT SERVICE CENTER

Address:

East Delhi, Delhi

I purchased HONDA ACTIVA (DL13SH1120) from RACE HONDA (East Delhi) on 05/06/2010. While free services a loud sound was observed from the engine. The Servicing Engineer declared CRANK part defective. I also informed at the time of delivery, but without any action. Because the part was not available at the Service Center Store. It was also assured to replace the part within 7 days. Now after 12 days as I am asking from the service center of RACE HONDA, I am replied that the part is not supplied from HONDA. I also complained to the owner of the HONDA Service Station (Mr. Gupta) and replied that what I can do if HONDA is not supplying the part on order request. I want to ask the Supplier Authority of HONDA spare parts for Delhi Zone that when RACE HONDA service station will get the part, as the defective part may damage other parts of the engine. This all may loss to one HONDA Customer also to his contacts. I, therefore, request the HONDA marketing & after sale service management to think this type of matters and solve as early as possible. from - PANKAJ GULATI ([protected])